Out Of Hours Coordinator

Westfield Secondary School; England; Presencial; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

Home First Community is seeking an Out of Hours Coordinator to ensure continuity of domiciliary care outside standard office hours. You will be the first point of contact for urgent issues, staffing challenges and service user needs, ensuring safe, responsive and person-centred care at all times.

You will work with and be supported by a dynamic and experienced team. The role focuses on coordinating care delivery, handling emergencies and changes, guiding care staff, and maintaining service

Formación

• Experience in domiciliary care or a similar health/social care setting.
• Understanding of safeguarding and person-centred care.
• Ability to work independently and take responsibility.
• Right to work in the UK; sponsorship not available for this vacancy.

Responsabilidades

• Coordinate care delivery during out-of-hours periods
• Respond calmly and effectively to emergencies and last‑minute changes
• Support and guide care staff, ensuring confidence and continuity
• Solve problems quickly and effectively to maintain service quality
• Communicate clearly with staff, service users, and professionals
• Use IT systems to update schedules, records, and communications
• Ensure all decisions reflect safeguarding and best practice principles

Conocimientos

Problem Solver

Works Well Under Pressure

Excellent Communicator

Assertive

IT Literate

Descripción del empleo

About the Role

Home First Community are looking for a dedicated and resilient Out of Hours Coordinators to support our domiciliary care service outside of standard office hours. This is a vital role ensuring continuity of care for our clients and providing support to care staff when they need it most.

You will be the first point of contact for urgent issues, staffing challenges, and service user needs—ensuring safe, responsive, and person-centred care at all times.

You will be working with and supported by a dynamic and experienced team.

Key Responsibilities

• Coordinate care delivery during out-of-hours periods
• Respond calmly and effectively to emergencies and last‑minute changes
• Support and guide care staff, ensuring confidence and continuity
• Solve problems quickly and effectively to maintain service quality
• Communicate clearly with staff, service users, and professionals
• Use IT systems to update schedules, records, and communications
• Ensure all decisions reflect safeguarding and best practice principles

What We're Looking For

We are seeking someone who embodies the core values of care – compassion, respect, dignity, and professionalism – alongside the following strengths:

• Problem Solver: Able to think on your feet and make sound decisions
• Works Well Under Pressure: Stays calm, organised, and focused in fast‑paced situations
• Excellent Communicator: Confident speaking with staff, clients, and professionals
• Assertive: Able to make decisions and provide clear direction when needed
• IT Literate: Comfortable using digital systems for scheduling and reporting

Essential Experience

• Experience in domiciliary care or a similar health/social care setting
• Understanding of safeguarding and person‑centred care
• Ability to work independently and take responsibility
• Please note that sponsorship is not available for this vacancy. Candidates must have the right to work in the UK at the time of application

Why Join Us?

• Be part of a supportive and values-driven team
• Make a real difference in people’s lives
• Ongoing training and development opportunities
• A rewarding role where no two shifts are the same

We are investing in our workforce and are promoting opportunities to our under‑represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.