Out of Hours Concierge (Part Time)

The Housing Network; Leicester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Enhanced pay for unsociable hours

Job summary

The Housing Network in Leicester is seeking an experienced Concierge to join a brand new service and help safeguard residents. You will monitor incidents, support residents, carry out welfare checks, and work across multiple sites with colleagues and external agencies to ensure safety and wellbeing.

This role focuses on assisting highly vulnerable individuals facing homelessness or complex needs, with emphasis on trauma-informed and strengths-based support. Competitive pay and benefits apply.

Qualifications

• Experience working with highly vulnerable people including homelessness, mental health, substance misuse, and complex needs.

Responsibilities

• Providing a presence across accommodation services to ensure resident safety and wellbeing.
• Monitoring and responding to incidents, safeguarding concerns, and emergencies.
• Carrying out regular property visits, health and safety checks, inspections, and welfare checks.
• Monitoring CCTV and responding to concerns in line with procedures.
• Building positive relationships with residents using a trauma-informed, strengths-based approach.
• Supporting residents with practical issues and encouraging engagement with support services.
• Maintaining accurate records, incident reports, support notes, and risk assessments using digital systems.
• Working independently across multiple sites while liaising with colleagues and external agencies.
• Ensuring accommodation remains safe, secure, and compliant with health and safety requirements.

Skills

Experience with vulnerable people

Job description

Are you an experienced Concierge, looking to join at an exciting time of growth and be part of a

brand new Leicester Service. If you are passionate about supporting vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!

Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people

Highly experienced working with individuals facing homelessness and/or people struggling with mental-health, substance misuse, a history of offending and other complex needs

What you'll be doing:

• Providing a presence across our accommodation services to ensure resident safety and wellbeing.
• Monitoring and responding to incidents, anti-social behaviour, safeguarding concerns, and emergencies.
• Carrying out regular property visits, health and safety checks, accommodation inspections, and welfare checks.
• Monitoring CCTV systems and responding to concerns in line with service procedures.
• Building positive relationships with residents using a strengths-based and trauma-informed approach.
• Supporting residents with practical issues and encouraging positive engagement with support services.
• Maintaining accurate records, incident reports, support notes, and risk assessments using our digital systems.
• Working independently across multiple sites while liaising closely with colleagues and external agencies when required.
• Ensuring accommodation remains safe, secure, and compliant with health and safety requirements.

£25,760 - £27,476 pay from April 26. + enhanced pay / unsociable hours