Out of Hours Concierge

The Housing Network; Aylesbury; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Training

On-site parking

Blue Light Card

Referral programme

Job summary

The Housing Network is seeking an experienced Out of Hours Concierge to join a brand-new service in Aylesbury. If you have accommodation-based experience and want to shape a great service for vulnerable residents, this could be your role.

You will ensure Health & Safety policy and scheme rules are followed, manage resident relations, monitor CCTV, and work with the Concierge Manager to respond to incidents. DBS checks and right to work in the UK are required.

Qualifications

• Experience in accommodation-based services for homeless individuals.
• DBS check is required and right to work in the UK.
• Ability to work out of hours and respond to incidents.

Responsibilities

• Ensure Health & Safety policy and scheme rules are followed.
• Manage negative engagement between residents and liaise with police/enforcement.
• Monitor CCTV and assess risks with Concierge Manager and Supported Housing Manager.
• Ensure security during shifts and follow escalation procedures for emergencies.
• Conduct regular patrols and ensure residents comply with accommodation terms.
• Mitigate fire and security risks and keep escape routes clear.

Skills

Concierge experience

Accommodation-based services

Health & Safety

Job description

We are the Housing Network (THN), a purpose‑led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Out of Hours Concierge

Salary - £33,500

We are the Housing Network (THN), a purpose‑led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

We are seeking an experienced Concierge to join a brand-new service in Aylesbury at an exciting time. If you are an experienced Out of Hours Concierge, with experience in an accommodation‑based setting and want to help us shape and create a great service for those who need us most, this could be the role for you!

• Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
• Highly experienced working in an accommodation‑based services for local people experiencing homelessness and multiple disadvantage, who have been referred and accepted into the scheme.

What you’ll be doing

• Ensure that all aspects of Health & Safety policy and practice are abided by, reinforcing Scheme Rules where appropriate.
• Managing Negative Engagement between residents, explaining importance of responsibility to neighbours, issuing information/warnings, liaison with neighbourhood Policing / enforcement etc.
• Monitor CCTV and address concerns in line with agreed protocol with the Concierge Manager and Supported Housing Manager, risk assessing concerns to determine intervention priorities.
• Ensure security of premises and residents throughout the shift, adhering to escalation policies for serious incidents and safeguarding concerns.
• Complete regular patrols of the building / grounds, using the opportunity to ensure residents understand their obligations, as contained / detailed in their accommodation agreement.
• Maintain overall compliance and safety through proactive supervision, including the mitigation of fire (or security) related risks, advising and instructing residents to limit fire‑loading, fire‑starting activities and ensuring escape routes remain clear and accessible.

What you’ll receive

• 41 hours of training
• On‑site parking
• Blue Light Card
• Referral programme

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.
The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.
We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of “expertise by experience” and providing More than a Voice for our residents.
All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.

Eye Care Vouchers Cycle to Work Scheme Flu Vaccination Voucher Blue Light Card Employee Referral Scheme Paid Volunteer Days Workplace Pension Simply Health Package

259 Capability GreenLutonBedfordshireLU1 3LUUnited Kingdom