Out-of-Court Resolution Hub Coordinator

Sussex Police; Guildford; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Career progression

LGPS pension

Generous annual leave

Discounts for everyday spend

On-site gyms

Job summary

Sussex Police invites applications for an Out of Court Resolution Hub Administrator based at Guildford Police Station. This central role provides a customer-focused service to support policing and crime investigations, building positive relationships with colleagues and partners.

The successful candidate will manage cases from referral to decision, work under pressure to meet deadlines, and receive training on computing systems, databases, trauma-informed practices, and restorative

Qualifications

• Proven ability to work to strict deadlines and manage a high workload.
• Excellent IT skills including Microsoft Excel.
• Strong interpersonal and customer service skills for enquiries and collaboration.
• Ability to work effectively in a large team and independently when needed.

Responsibilities

• Provide a customer-focused service that supports policing and crime investigations.
• Proactively track and manage cases from referral through decision to outcome.
• Act as gatekeeper and front of house to the Out of Court Resolution Hub team.

Skills

Deadline-driven

Interpersonal skills

Customer service

Independent worker

Tools

Excel

Job description

Sussex Police invites applications for an Out of Court Resolution Hub Administrator based at Guildford Police Station. This central role provides a customer-focused service to support policing and crime investigations, building positive relationships with colleagues and partners.

The successful candidate will manage cases from referral to decision, work under pressure to meet deadlines, and receive training on computing systems, databases, trauma-informed practices, and restorative