Criminal Justice Case Administrator – Victims & Courts

Sussex Police; Brighton; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Career progression

LGPS pension

Generous annual leave

Discounts for everyday spend

On-site gym

Parental leave

Wellbeing guidance

Healthcare discounts

Job summary

Surrey Police and Sussex Police are seeking an organised and customer-focused Case Administrator to join a busy team in Brighton. You will handle cases, coordinate with victims, witnesses and Crown Court representatives, and ensure timely preparation of prosecution files for court.

The role requires excellent interpersonal skills, attention to detail, and the ability to work under pressure within strict timescales. Agile working and home-working options may be discussed.

Qualifications

• First-class organisational, computer and problem-solving skills.
• Attention to detail with the ability to analyse information.
• Experience dealing with people in a customer-focused environment.
• Ability to prioritise work and meet strict timescales.
• Excellent communication and interpersonal skills with diverse stakeholders.

Responsibilities

• Deliver excellent customer service with timely updates after each court hearing.
• Be the first point of contact for victims and witnesses regarding the Criminal Justice Process.
• Progress digital prosecution files through the courts and prioritise by court date.
• Update IT systems and ensure records are accurate and quality checked.

Skills

Organisational skills

Computer skills

Problem-solving

Attention to detail

Customer service

Communication

Time management

Work under pressure

Job description

Surrey Police and Sussex Police are seeking an organised and customer-focused Case Administrator to join a busy team in Brighton. You will handle cases, coordinate with victims, witnesses and Crown Court representatives, and ensure timely preparation of prosecution files for court.

The role requires excellent interpersonal skills, attention to detail, and the ability to work under pressure within strict timescales. Agile working and home-working options may be discussed.