OTC/POM Recovery Coordinator — Patient-Centered Care

Recovery Focus; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Pension with 4.5% employer contrib.

Life assurance (3× salary)

Enhanced sick pay

Birthday leave & buy extra days

Professional qualification reimburse.

24/7 online GP access & EAP

Cycle to Work scheme

Blue Light/Card discounts

Job summary

Waythrough is seeking a Recovery Coordinator to join the OTC/POM Team at Irford House Hub in Leeds. You will manage a caseload of 25–30 individuals, delivering structured, person-centred support to help reduce harm and support recovery goals.

You will work with GPs, pharmacies and mental health services, offering harm reduction guidance and coordinating care across services. This role requires safeguarding awareness, strong IT skills and the ability to work both face-to-face and remotely.

Qualifications

• Experience of working within substance misuse, mental health, healthcare or related support services.
• Experience of managing a caseload and delivering person-centred support.
• Compassionate, non-judgemental and recovery-focused approach.
• Ability to build trusting, professional relationships with people facing complex challenges.
• Understanding of safeguarding and risk management when working with adults and vulnerable individuals.
• Excellent communication and interpersonal skills.
• Ability to work independently while contributing to a wider MDT.
• Strong organisational skills and ability to manage competing priorities.
• Good IT skills and maintaining accurate records.

Responsibilities

• Manage a caseload of approximately 25–30 people with dependency on prescribed and OTC medications.
• Complete comprehensive assessments and develop personalised recovery plans.
• Deliver structured one-to-one keyworking sessions, face-to-face and remotely.
• Regularly review progress, risks and outcomes; adapt support accordingly.
• Collaborate with clients and healthcare professionals to support medication reduction or detox plans.
• Provide harm reduction advice and educate on risks of dependence, withdrawal and poly-drug use.
• Coordinate care across GP practices, pharmacies and mental health services.
• Attend MDT meetings to ensure coordinated care.

Skills

Caseload management

Person-centred support

Communication skills

Safeguarding knowledge

Multi-disciplinary teamwork

Tools

IT skills

Job description

Waythrough is seeking a Recovery Coordinator to join the OTC/POM Team at Irford House Hub in Leeds. You will manage a caseload of 25–30 individuals, delivering structured, person-centred support to help reduce harm and support recovery goals.

You will work with GPs, pharmacies and mental health services, offering harm reduction guidance and coordinating care across services. This role requires safeguarding awareness, strong IT skills and the ability to work both face-to-face and remotely.