Recovery Coordinator – OTC/POM Team

AQUARIUS ACTION PROJECTS; Leeds; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

27 days annual leave

Pension with employer contribution

Life assurance (3× salary)

Birthday leave

Professional fees reimbursement

Employee Assistance Programme

Cycle to Work

Blue Light Card discounts

Free will writing service

Wellbeing initiatives

Zusammenfassung

Way Through is seeking an OTC/POM Recovery Coordinator to manage a caseload of 25–30 people with prescription and OTC dependence. You will assess needs, develop personalised recovery and treatment plans, and deliver regular one-to-one sessions both face-to-face and remotely.

Collaborating with GPs, pharmacies and mental health teams, you will support safe medication reduction and harm reduction. A health/social care qualification is preferred and a compassionate, recovery-focused approach is

Qualifikationen

• Experience in substance misuse, mental health, healthcare or social care settings.
• Experience managing a caseload and delivering person-centred support.
• Compassionate, non-judgemental and recovery-focused approach.
• Ability to build trusting relationships with people in complex situations.
• Understanding of safeguarding and risk management when working with adults.

Aufgaben

• Manage a caseload of 25–30 people with prescription/OTC dependency.
• Conduct comprehensive assessments and develop personalised recovery plans.
• Deliver one-to-one keyworking sessions face-to-face and remote.
• Review progress, risks and outcomes and adapt support accordingly.
• Coordinate care with GPs, pharmacies, and health teams to ensure joined-up support.

Kenntnisse

Caseload management

Caseload delivery

Compassionate approach

Communication skills

IT literacy

Independence

Ausbildung

Health/Social Care or related qualification

Jobbeschreibung

Opioid Medications practitioner

locations Forward Leeds - Irford House

time type Full time

posted on Posted Yesterday

job requisition id JR014092

Recovery Coordinator – OTC/POM Team

Location: Forward Leeds - Irford House HubWorking Hours: 37 hours per week.Contract Type: PermanentSalary: £25,877.80 - £34,240.03

About the Role:

As an OTC/POM Recovery Coordinator, you'll manage a caseload of approximately 25–30 people experiencing dependency on prescription and/or over-the-counter medication.

You'll work alongside each individual to understand their circumstances, needs and goals, completing comprehensive assessments and developing personalised recovery and treatment plans.

You'll provide regular structured keyworking sessions, both face-to-face and remotely, helping people understand their medication use and supporting them to make informed decisions about their recovery.

A key part of your role will be working collaboratively with individuals and healthcare professionals to support safe and achievable medication reduction or detoxification plans where appropriate. You'll provide harm reduction advice and help people understand the potential risks associated with medication dependence, withdrawal, overdose and the use of multiple substances.

You'll also play an important role in coordinating care across different services. This could involve working with a person's GP, pharmacy, mental health team, pain management service or other healthcare professionals to make sure their support is joined up and centred around their individual needs.

What You’ll Do

• Manage a caseload of approximately 25–30 people experiencing dependency on prescription and over-the-counter medication.
• Complete comprehensive assessments and develop personalised recovery and treatment plans.
• Deliver structured one-to-one keyworking sessions, both face-to-face and remotely.
• Regularly review progress, risks and outcomes and adapt support in response to an individual's changing needs.
• Help people identify their recovery goals and provide practical, person-centred support to help them achieve them.
• Work collaboratively with clients and healthcare professionals to support safe and achievable medication reduction and detoxification plans where appropriate.
• Provide clear harm reduction advice around prescription, over-the-counter and illicitly sourced medication.
• Support people to understand the risks associated with medication dependence, withdrawal, overdose and poly-drug use.
• Promote recovery, self-management, wellbeing and improved quality of life.
• Build effective working relationships with GPs, pharmacies, pain management services, mental health teams, hospitals and other healthcare providers.
• Attend and contribute to Multi-Disciplinary Team (MDT) meetings to help ensure coordinated care.
• Advocate for the people you support and work with partner agencies to help them access the right services.
• Identify and respond appropriately to safeguarding concerns and complete risk assessments and risk management plans.
• Maintain accurate, timely and professional case records using organisational systems.
• Contribute to service targets, audits, performance reporting and continuous service improvement.

To Succeed in This Role, You’ll Need:

• Experience of working within substance misuse, mental health, healthcare, social care or another relevant support service.
• Experience of managing a caseload and delivering person-centred support.
• A compassionate, non-judgemental and recovery-focused approach.
• The ability to build trusting and professional relationships with people who may be experiencing complex challenges.
• An understanding of safeguarding and risk management when working with adults, children and vulnerable individuals.
• Excellent communication and interpersonal skills.
• The ability to work confidently and independently while contributing positively to a wider multi-disciplinary team.
• Strong organisational skills and the ability to manage competing priorities effectively.
• Good IT skills and the ability to maintain accurate, timely and confidential records.
• The confidence to work collaboratively with healthcare professionals and external partner organisations.

It would also be advantageous if you have:

• Knowledge or experience of prescription medication dependency, OTC medication misuse and harm reduction approaches.
• Knowledge of medication-assisted treatment and detoxification pathways.
• Experience of supporting people affected by chronic pain and long-term medication use.
• Experience of attending and contributing to Multi-Disciplinary Team (MDT) meetings.
• A relevant qualification in Health and Social Care, Counselling, Substance Misuse or a related area.

To see the full job description please click here.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-11-04