Orthopaedic Outpatient Admin Specialist

York And Scarborough Teaching Hospitals Nhs Foundation Trust; York and North Yorkshire; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days holiday rising to 33 days

Leave for emergency and planned leave

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Staff discounts

Job summary

York Hospital is inviting applications for an Orthopaedic Outpatient Administrator to join the Orthopaedic Administration Team. The role covers three areas: referral management, reception duties, and call-centre work to arrange outpatient appointments.

You will need strong organisational, admin, and communication skills and the ability to work under pressure while providing excellent patient service. You will work Monday to Friday, 8am–4pm or 9am–5pm to meet service needs.

Qualifications

• GCSE or equivalent
• Good written and spoken English
• Ability to work in a fast paced and busy environment
• Experience of using patient administration systems
• Understanding a range of work procedures and processes
• Ability to communicate with staff at all levels, including Consultant medical staff
• Previous clerical experience and knowledge equivalent to NVQ Level 3

Responsibilities

• Process all new patient appointments within agreed timescales and in accordance with consultants’ requests and booking rules.
• Make follow-up appointments according to booking rules, at the request of internal and external customers.
• Monitor, maintain and update electronic worklists, and ensure items are actioned in a timely manner.
• Utilise an electronic database booking system to call patients for their appointments near their due date, maximizing clinic capacity.
• Support patients attending Orthopaedic clinics with tact and diplomacy, and record outcomes for patients leaving Outpatient clinic.
• Manage patients phoning to book, amend, or cancel appointments per SOPs and booking rules.
• Perform any other administrative or clerical duties as required.
• Prioritise workload to maximise patient demand against clinic capacity.
• Maintain patient confidentiality at all times.

Skills

Patient administration systems

Fast-paced environment

Communication across staff levels

Organisational skills

Telephone skills

Education

GCSE or equivalent

NVQ Level 3

Tools

eRS/Choose and Book

Job description

York Hospital is inviting applications for an Orthopaedic Outpatient Administrator to join the Orthopaedic Administration Team. The role covers three areas: referral management, reception duties, and call-centre work to arrange outpatient appointments.

You will need strong organisational, admin, and communication skills and the ability to work under pressure while providing excellent patient service. You will work Monday to Friday, 8am–4pm or 9am–5pm to meet service needs.