Outpatient Administrative Assistant (OAC)

The Methodist Church in Britain; Guildford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Surrey NHS Foundation Trust is seeking a Band 3 administrator to support the Outpatient Appointment Centre with booking, reception and administration. You will handle outpatient bookings, take calls on the telephone rota, and assist patients face-to-face while maintaining confidentiality and patient-centred service.

The role emphasises methodical work, high accuracy, and ability to stay calm amid interruptions, with training on Cerner/eRS systems and local/national policies.

Qualifications

• Effective communication skills required.
• Calm, logical and methodical way of working.

Responsibilities

• Book and reschedule outpatient appointments across systems.
• Manage reception desks and assist patients face to face.
• Take incoming calls as part of the telephone rota.
• Support booking coordinators and supervisors with day-to-day administration.
• Record patient demographic and referral information accurately.
• Maintain patient confidentiality at all times.

Skills

Effective communication

Calm, methodical

Multitasking

Education

NVQ Level 3 or equivalent

Tools

Cerner

eRS

Job description

This Band 3 administrator post sits in the Outpatient Appointment Centre at Royal Surrey NHS Foundation Trust, supporting booking coordinators and supervisors with day-to-day administration. The work centres on booking and rescheduling outpatient appointments, taking calls on the telephone rota and running reception desks for patients and visitors. The department works to government waiting-time targets, so the role suits someone who can stay methodical amid frequent interruptions. Fit depends on prior administration and public-facing experience, and previous applicants are excluded.

What the job involves

• Book and reschedule outpatient appointments across email, e-referrals, PAS, reminders and mailing systems
• Manage reception desks, assisting patients and visitors face to face
• Take incoming calls as part of the telephone rota
• Support booking coordinators and supervisors with day-to-day administration
• Record patient demographic and referral information accurately
• Communicate politely, professionally and empathetically with patients by phone or in person
• Use initiative to solve problems and answer queries as they arise
• Follow local procedures and national policies
• Deliver excellent customer service to patients
• Maintain patient confidentiality at all times

What’s required

Qualifications

• NVQ Level 3 or equivalent level of knowledge

Experience

• Previous experience in an administration environment
• Previous experience of dealing with the general public

Skills & knowledge

• Effective communication skills
• Calm, logical and methodical way of working
• Multitasking through frequent interruptions

Nice to have

• In-depth knowledge of Cerner and eRS
• Experience working in an office environment

What’s offered

• Comprehensive health and wellbeing programme
• Support for developing your career
• Workforce flexibility and development opportunities through partnership with Ashford & St Peter's Hospitals NHS Foundation Trust