Orderline Representative - On Call Weekends 15 hours

QVC; Knowsley; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company located in Knowsley is seeking a part-time Orderline Representative to deliver exceptional customer service. Responsibilities include handling customer calls and processing orders while working towards performance targets. This role offers flexibility between remote and onsite work after the initial training period. Ideal candidates will have effective communication skills and must be committed to delivering the best customer experience. Join a dedicated team and grow in your career with various development opportunities.

Qualifications

• Desire to deliver a first-class customer experience.
• Take ownership of performance and seek ways to improve.
• Create a people-focused work culture.

Responsibilities

• Handle inbound customer calls and process orders.
• Promote engaging products to improve customer loyalty.
• Work towards individual performance targets.

Skills

Customer service passion

Effective communication

Computer proficiency

Team collaboration

Commitment and punctuality

Job description

Opportunity

Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we're looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.

Hourly Pay

• £11.64 per hour

Contract type

• Permanent
• Part-time

Your working hours

• On Call Weekends Saturday & Sunday 15 hours per week

The hours we allocate to you each week will be within the availability of Saturday-Sunday between 07:00-18:00.

You will be given 2 weeks’ notice of your working hours each week.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever‑changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award‑winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the UK, Germany, Japan, Italy, Poland and China.

Your Impact – What will I do as an Orderline Representative?

Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.

Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.

Remote working approach (Minimum of first 3 months working onsite)

We aim to provide a flexible workplace where you can enjoy a combination of working from home and office‑based working. After you have passed your 3 month probationary period, your Leader can discuss what options we have available and what will work best for you.

What You Bring

• Have the desire to deliver a first‑class customer experience.
• Take ownership of performance and always seek ways to improve.
• Engage with customers and colleagues, creating a people‑focused work culture.
• Have fantastic communication skills.
• Experience using a computer is important in this role.
• Commitment and punctuality are essential within this role.

What will I get in return?

A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn, develop and support our customer.

Submit your application online today! We look forward to hearing from you!

2024 QVC, Inc. & HSN, Inc.