Order Taker & Fulfilment Coordinator

Tarmac; Bawtry; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Discount portal (retailer)

Job summary

Tarmac Trading Limited is seeking an Order / Logistics Fulfilment Coordinator on a fixed-term contract. You will capture customer orders, coordinate deliveries, and keep customers informed to ensure smooth execution and SLA adherence.

Responsibilities include processing orders, verifying details, scheduling with transport planners, resolving discrepancies, and supporting peak periods. A strong customer focus and experience with logistics systems are essential.

Qualifications

• Pragmatic, resilient, and solutions-focused.
• Clear, confident communicator with a customer-first mindset.
• Comfortable with numbers and written communication.
• Experienced with planning tools and logistics systems.
• Collaborative and constructive in challenging situations.

Responsibilities

• Process customer orders via phone, email, and digital platforms.
• Verify product codes, quantities, and delivery instructions.
• Ensure timely order processing aligned with SLAs.
• Resolve order discrepancies and missing details.
• Schedule and monitor deliveries with transport planners and logistics partners.
• Keep customers informed on order status and changes.
• Handle and resolve customer queries.
• Maintain accurate records of interactions and resolutions.
• Support peak periods and assist the Lead Coordinator.

Skills

Customer focus

Clear communicator

Numerate

Planning tools

Team player

Job description

We are currently looking for an Order / Logistics Fulfilment Coordinator on a Fixed Term Contract

Step into the heart of our supply chain. As our Order Taker & Logistics Fulfilment Coordinator, you’ll be at the centre of our supply chain operations—capturing customer orders with precision, coordinating deliveries with our fleet and logistics partners, and keeping customers informed every step of the way. From resolving order discrepancies to generating performance reports and supporting peak periods, your work will directly shape the efficiency of our logistics and the satisfaction of our customers. If you thrive in fast-paced environments and love turning complexity into smooth execution, this is your opportunity to make a real impact.

What You’ll Do

• Process customer orders via phone, email, and digital platforms
• Verify product codes, quantities, and delivery instructions
• Ensure timely order processing aligned with SLAs
• Resolve order discrepancies and missing details
• Schedule and monitor deliveries with transport planners and logistics partners
• Keep customers informed on order status and changes
• Handle and escape customer queries
• Maintain accurate records of interactions and resolutions
• Support peak periods and assist the Lead Coordinator

What You Bring

• Pragmatic, resilient, and solutions-focused
• Clear, confident communicator with a customer-first mindset
• Comfortable with numbers and written communication
• Experienced with planning tools and logistics systems
• Collaborative and constructive in challenging situations

Functional Strengths

• Proven experience in fast-paced logistics and order-taking environments
• Strong continuous improvement mindset
• Solid understanding of logistics planning systems and processes

Experience & Education

• Operational efficiency and relationship-building skills
• Positive, proactive communication style
• Customer service excellence

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you. Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and Development
• Training and development opportunities

Tarmac iscommittedto being aForces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and arecommittedto creating aninclusiveenvironment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Tarmac Trading Limited