Order Taker & Fulfilment Coordinator - Fixed Term Contract

Tarmac Trading Limited; United Kingdom; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Job summary

Tarmac Trading Limited is seeking a capable Order Taker & Logistics Fulfilment Coordinator on a fixed-term contract. You will capture customer orders, verify details, and coordinate deliveries to ensure on-time performance.

Join a team focused on accuracy, responsiveness, and collaboration, supporting peak periods and continual improvements in our logistics operations across multiple platforms.

Qualifications

• Pragmatic, resilient, and solutions-focused.
• Clear, confident communicator with a customer-first mindset.
• Comfortable with numbers and written communication.
• Experienced with planning tools and logistics systems.
• Collaborative and constructive in challenging situations.

Responsibilities

• Process customer orders via phone, email, and digital platforms.
• Verify product codes, quantities, and delivery instructions.
• Ensure timely order processing aligned with SLAs.
• Resolve order discrepancies and missing details.
• Schedule and monitor deliveries with transport planners and logistics partners.
• Keep customers informed on order status and changes.
• Handle and escalate customer queries.
• Maintain accurate records of interactions and resolutions.
• Support peak periods and assist the Lead Coordinator.

Skills

Pragmatic mindset

Customer-focused communicator

Numerical ability

Logistics experience

Collaborative problem-solving

Tools

Planning tools

Logistics systems

Job description

# Order Taker & Fulfilment Coordinator - Fixed Term Contract### Job Introduction**We are currently looking for an Order / Logistics Fulfilment Coordinator on a Fixed Term Contract**Step into the heart of our supply chain. As our **Order Taker & Logistics Fulfilment Coordinator**, you’ll be at the centre of our supply chain operations—capturing customer orders with precision, coordinating deliveries with our fleet and logistics partners, and keeping customers informed every step of the way. From resolving order discrepancies to generating performance reports and supporting peak periods, your work will directly shape the efficiency of our logistics and the satisfaction of our customers. If you thrive in fast-paced environments and love turning complexity into smooth execution, this is your opportunity to make a real impact.**What You’ll Do*** Process customer orders via phone, email, and digital platforms* Verify product codes, quantities, and delivery instructions* Ensure timely order processing aligned with SLAs* Resolve order discrepancies and missing details* Schedule and monitor deliveries with transport planners and logistics partners* Keep customers informed on order status and changes* Handle and escalate customer queries* Maintain accurate records of interactions and resolutions* Support peak periods and assist the Lead Coordinator**What You Bring*** Pragmatic, resilient, and solutions-focused* Clear, confident communicator with a customer-first mindset* Comfortable with numbers and written communication* Experienced with planning tools and logistics systems* Collaborative and constructive in challenging situations**Functional Strengths*** Proven experience in fast-paced logistics and order-taking environments* Strong continuous improvement mindset* Solid understanding of logistics planning systems and processes**Experience & Education*** Operational efficiency and relationship-building skills* Positive, proactive communication style* Customer service excellence**Why Tarmac**We don't just offer a job, we offer a career.Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:* Bonus scheme* Enhanced holiday entitlement* Contributory pension scheme* Access to the Tarmac Reward website with discounts on retailers, holidays, etc.* Access to our Employee Assistance helpline for free and confidential advice* Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you. Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and Development* Training and development opportunitiesTarmac is committed to being a Forces‐friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!