Distribution Coordinator C&H Quickmix

Tarmac; Norwich; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to rewards website

Employee Assistance helpline

Job summary

Tarmac is seeking a Distribution and Sales Coordinator for our RMX team at Costessey, near Norwich. You will plan deliveries, coordinate orders, and support sales activity while delivering excellent customer service across the order-to-delivery cycle.

Ideal candidates will have experience in distribution planning, strong communication skills, and the ability to work closely with logistics, production, and customer service teams within the Tarmac group.

Qualifications

• Strong interpersonal and communication skills.
• Excellent problem-solving ability.
• Good numeracy and analytical skills.
• Confidence dealing with customers by phone and email.
• A proactive attitude with willingness to learn.

Responsibilities

• Coordinate the distribution and delivery of Readymix (RMX) products to customers.
• Plan and schedule deliveries to maximise vehicle utilisation and efficiency, ensuring best use of available trucks.
• Accurately process orders, delivery schedules, and changes, ensuring information is correct and up to date.
• Act as the key point of contact for customers regarding order scheduling, delivery times, and queries.
• Support pricing and raising of quotes and follow these through to order conversion where required.
• Work with the team to convert enquiries into orders, responding to inbound calls and emails professionally and promptly.
• Maintain excellent customer service standards and resolve issues promptly.
• Build and maintain strong working relationships with drivers, internal teams, and customers.
• Develop product and industry knowledge to better understand customer needs and support sales activity where appropriate.

Skills

Interpersonal skills

Problem solving

Communication

Customer handling

Proactive attitude

Tools

SAP

CRM

Microsoft IT systems

Job description

Job Introduction

While the role will involve some selling and converting enquiries into sales, the primary focus is on day-to-day distribution. This includes planning and coordinating deliveries, maximising loads from each truck, and ensuring excellent customer service throughout the order and delivery process. Strong verbal communication and problem-solving skills are therefore essential. Are you a Distribution and Sales Coordinator looking for your next permanent role? If so, please read on as we may just have the role for you.

At C&H Quickmix, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others, and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for a Distribution and Sales Coordinator to join our friendly C&H Readymix (RMX) team based at our Costessey site, close to Norwich. This role is easily commutable from Norwich, Dereham, Fakenham, Drayton, Taverham, Aylsham, Wymondham, Cringleford, Attleborough, Spixworth, Poringland, and surrounding areas.

We are working hard to create a dynamic and inclusive environment, and it’s important that our people come from a variety of different backgrounds. Therefore, prior technical experience isn’t always necessary for success.

Working hours

42 hours per week, working Monday to Thursday, 7:30am to 5:00pm and Friday, 7:30am to 4:30pm.

The Role

As a Distribution and Sales Coordinator, you will have experience in a similar environment, providing distribution planning and sales support, working closely with logistics, production, and customer service teams across the Tarmac group. The role is largely operational, with responsibility for coordinating daily deliveries efficiently while ensuring customer requirements are met.

Key Responsibilities (not Exhaustive)

• Coordinate the distribution and delivery of our Readymix (RMX) product range to customers
• Plan and schedule deliveries to maximise vehicle utilisation and efficiency, ensuring the best use of available trucks
• Accurately process orders, delivery schedules, and changes, ensuring all information is correct and up to date
• Act as the key point of contact for customers regarding order scheduling, delivery times, and queries
• Support the pricing and raising of quotes and follow these through to order conversion where required
• Work with the team to convert enquiries into orders, responding to inbound calls and emails in a professional and timely manner
• Maintain excellent customer service standards, demonstrating a confident and friendly telephone manner
• Resolve delivery, scheduling, or order issues promptly using strong problem-solving skills
• Prioritise and manage multiple tasks in a fast-paced environment
• Build and maintain strong working relationships with drivers, internal teams, and customers
• Develop product and industry knowledge to better understand customer needs and support sales activity where appropriate

Please note: Due to the location of the site, candidates must be able to travel to the work location without the use of public transport.

The Ideal Candidate

It is preferred that the successful candidate for the role of Distribution and Sales Coordinator will have experience in the following:

• SAP, CRM, and Microsoft IT systems
• Distribution planning, logistics coordination, or order scheduling
• Working collaboratively within a team to deliver high service levels
• Building positive relationships with customers and internal stakeholders
• Managing competing priorities while maintaining attention to detail

In addition, you will have:

• Strong interpersonal and communication skills
• Excellent problem-solving ability
• Confidence dealing with customers by phone and email
• Good numeracy and analytical skills
• A proactive attitude with a willingness to learn and develop

Why Tarmac

We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
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• Access to our Employee Assistance helpline for free and confidential advice
• Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you. Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and Development
• Training and development opportunities

Tarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Tarmac Trading Limited

Tarmac Trading Limited

Attached documents

Job Reference tarmac/TP/109/8155