Order Processor & Administrator

The Flavour Network; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Flavour Network is seeking an Order Processor & Administrator to join its Night Sales Office in Dorset. The role handles customer orders received by voicemail and email, while providing general admin support and serving as a contact for the night production team.

You will input orders into the IT system, maintain records, and respond professionally to queries, ensuring accuracy under tight deadlines during night shifts.

Qualifications

• Previous experience within administration, order processing, data entry or customer service.
• Strong IT skills, including Microsoft Word and Excel.
• Excellent attention to detail and a high level of accuracy.
• Good numerical and data entry skills.
• Strong organisational and time management abilities.
• Excellent verbal and written communication skills with a good standard of English.
• Strong listening skills and the ability to interpret information accurately.
• The ability to prioritise workloads and work efficiently under pressure.
• A proactive approach, with the ability to use initiative when required.
• The ability to learn new systems and processes quickly.

Responsibilities

• Accurately input customer orders onto the company IT system.
• Retrieve and process orders received via voicemail and email.
• Listen carefully to customer messages and accurately interpret order information.
• Maintain accurate records and filing systems.
• Carry out general administrative duties, including scanning, photocopying and document preparation.
• Assist with the production and distribution of customer price lists.
• Respond professionally to queries from the night production department.
• Ensure all orders and administrative work are completed accurately and within required deadlines.
• Support the wider team with additional administrative tasks as required.
• Maintain a professional and helpful approach when dealing with queries and information.

Skills

Attention to detail

Data entry

IT skills

Time management

Communication skills

Listening skills

Organisational skills

Learn new systems quickly

Independence / team work

Tools

Microsoft Word

Excel

Job description

Important: Due to the working hours, you will need to have your own means of getting to and from work during unsociable hours. You must have the right to work in the UK, as sponsorship is not available for this position.**

Job Title: Order Processor & Administrator

Salary: £25,272 per annum (£13.50 per hour)

Location: Dorset

Job Type: Permanent | Full-Time, Nights

Working Hours

36 hours per week, worked across four nights:

• Monday: 9:00pm - 6:00am
• Tuesday: 9:00pm - 6:00am
• Thursday: 9:00pm - 6:00am
• Friday: 7:00pm - 6:00am

(A 30-minute unpaid break is included within each shift)

Overview

The Flavour Network is excited to be working with a well-established foodservice business in Dorset who are looking to appoint an Order Processor & Administrator to join their busy Night Sales Office team.

This is a great opportunity for a highly organised and detail-focused individual who enjoys working in a fast-paced environment and takes pride in getting things right.

As the Order Processor / Administrator, you'll be responsible for accurately processing customer orders received via voicemail and email, while also providing general administrative support and acting as a point of contact for queries from the night production team.

This role requires excellent listening skills, strong attention to detail and a high level of accuracy, as you'll be dealing with customer orders and information that needs to be entered correctly and within tight deadlines.

Key Responsibilities for the Order Processor & Administrator

• Accurately input customer orders onto the company IT system.
• Retrieve and process orders received via customer voicemail and email.
• Listen carefully to customer messages and accurately interpret order information.
• Maintain accurate records and filing systems.
• Carry out general administrative duties, including scanning, photocopying and document preparation.
• Assist with the production and distribution of customer price lists.
• Respond professionally to queries from the night production department.
• Ensure all orders and administrative work are completed accurately and within required deadlines.
• Support the wider team with additional administrative tasks as required.
• Maintain a professional and helpful approach when dealing with queries and information.

Requirements for the Order Processor & Administrator

• Previous experience within administration, order processing, data entry or customer service.
• Previous experience within the food or foodservice industry would be advantageous, but isn't essential.
• Strong IT skills, including Microsoft Word and Excel.
• Excellent attention to detail and a high level of accuracy.
• Good numerical and data entry skills.
• Strong organisational and time management abilities.
• Excellent verbal and written communication skills with a good standard of English.
• Strong listening skills and the ability to interpret information accurately.
• The ability to prioritise workloads and work efficiently under pressure.
• A proactive approach, with the ability to use initiative when required.
• The ability to learn new systems and processes quickly.
• A reliable and professional approach to work.
• The ability to work independently as part of a busy night team.