Night Order Processing & Admin Specialist

The Flavour Network; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Flavour Network is seeking an Order Processor & Administrator to join its Night Sales Office in Dorset. The role handles customer orders received by voicemail and email, while providing general admin support and serving as a contact for the night production team.

You will input orders into the IT system, maintain records, and respond professionally to queries, ensuring accuracy under tight deadlines during night shifts.

Qualifications

• Previous experience within administration, order processing, data entry or customer service.
• Strong IT skills, including Microsoft Word and Excel.
• Excellent attention to detail and a high level of accuracy.
• Good numerical and data entry skills.
• Strong organisational and time management abilities.
• Excellent verbal and written communication skills with a good standard of English.
• Strong listening skills and the ability to interpret information accurately.
• The ability to prioritise workloads and work efficiently under pressure.
• A proactive approach, with the ability to use initiative when required.
• The ability to learn new systems and processes quickly.

Responsibilities

• Accurately input customer orders onto the company IT system.
• Retrieve and process orders received via voicemail and email.
• Listen carefully to customer messages and accurately interpret order information.
• Maintain accurate records and filing systems.
• Carry out general administrative duties, including scanning, photocopying and document preparation.
• Assist with the production and distribution of customer price lists.
• Respond professionally to queries from the night production department.
• Ensure all orders and administrative work are completed accurately and within required deadlines.
• Support the wider team with additional administrative tasks as required.
• Maintain a professional and helpful approach when dealing with queries and information.

Skills

Attention to detail

Data entry

IT skills

Time management

Communication skills

Listening skills

Organisational skills

Learn new systems quickly

Independence / team work

Tools

Microsoft Word

Excel

Job description

The Flavour Network is seeking an Order Processor & Administrator to join its Night Sales Office in Dorset. The role handles customer orders received by voicemail and email, while providing general admin support and serving as a contact for the night production team.

You will input orders into the IT system, maintain records, and respond professionally to queries, ensuring accuracy under tight deadlines during night shifts.