Night Order Processor / Administrator

South West Recruitment Ltd; Poole; On-site; GBP 23,000 - 28,000; Full time

Job summary

South West Recruitment Ltd is recruiting for a Night Order Processor / Administrator in Poole, Dorset. The role involves processing customer orders received by voicemail and email for the following day’s operation, with a four-night week and 36 hours total.

Key tasks include accurate data entry, handling price lists, and maintaining records in a busy night Sales Office. Strong attention to detail and IT skills (Word/Excel) are essential.

Qualifications

• Experience in administration, order processing, data entry or customer service is desirable.
• Accurate data entry and strong numerical skills are essential.
• Excellent attention to detail and high level of accuracy required.

Responsibilities

• Enter customer orders accurately onto the company system.
• Take voicemail orders and interpret details correctly.
• Process orders received by email and maintain records.
• Carry out general administration, scanning and document prep.
• Support night production by responding to queries and updating price lists.
• Ensure all orders are completed within deadlines and milestones.

Skills

Administration

Order processing

Data entry

Customer service

Attention to detail

Night shift

Time management

Numerical skills

Tools

Microsoft Word

Excel

Job description

Night Order Processor / Administrator

Location: Poole, Dorset
Job Type: Permanent
Salary:£25,272 per annum / £13.50 per hour
Hours:36 hours per week - 4 nights

Shift Pattern:

• Monday:9.00pm - 6.00am
• Tuesday:9.00pm - 6.00am
• Thursday:9.00pm - 6.00am
• Friday:7.00pm - 6.00am

30-minute unpaid break per shift.

We are recruiting a Night Order Processor / Administrator to join a well-established food distribution company based in Poole.

This is an excellent opportunity for someone with strong administration, order processing or data entry experience who enjoys working in a busy environment. Accuracy is particularly important, as you will be responsible for processing customer orders received by voicemail and email ready for the following day's operation.

The Role

Working within the Night Sales Office, your responsibilities will include:

• Accurately entering customer orders onto the company's computer system.
• Listening to voicemail orders and interpreting information accurately.
• Processing orders received by email.
• Maintaining accurate records and filing systems.
• Carrying out general administration, scanning and document preparation.
• Assisting with customer price lists.
• Responding to queries from the night production team.
• Ensuring orders and administration are completed within required deadlines.
• Providing additional administrative support when required.

The Ideal Candidate

Previous experience within administration, order processing, data entry or customer service would be ideal.

You should have:

• Excellent attention to detail and a high level of accuracy.
• Good IT skills, including Microsoft Word and Excel.
• Strong data entry and numerical skills.
• Excellent listening and communication skills.
• The ability to work efficiently and independently during night hours.
• Good organisational and time-management skills.
• The ability to prioritise workloads in a fast-paced environment.
• A reliable and professional approach.
• The ability to learn new computer systems quickly.

What's on Offer

• £25,272 per annum / £13.50 per hour.
• Permanent position.
• 36-hour, four-night working week.
• Only four shifts per week.
• Wednesday, Saturday and Sunday nights off.
• Established and successful local employer.
• Varied administration and order processing position.