Order Processor

Equals One Ltd; Wakefield; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

21 days Holiday + Bank Hols

Health cash plan

Pension Scheme

Monthly Employee value awards up to £7

Personal development programmes

Free parking

Job summary

CO Manufacturing in Wakefield is seeking an Order Processor to accurately process orders and quotations with speed and precision. You will use Window Designer and Roofwright while coordinating with dealers, suppliers, and internal teams to ensure timely deliveries.

The role emphasizes high-quality customer service, adherence to processes, and ongoing product knowledge development. A proactive approach and willingness to learn are essential in this busy manufacturing environment.

Qualifications

• Strong customer service skills with a proactive approach to exceeding expectations.
• Effective problem-solving and decision-making abilities.
• Willingness to undertake further training and apply learning in daily tasks.

Responsibilities

• Process orders and quotes from dealerships using Window Designer and Roofwright.
• Reprocess incorrect orders, including necessary parts such as glazing.
• Collaborate with dealers, suppliers and internal departments.
• Continuously develop product knowledge to enhance customer support.
• Identify and implement process improvements to enhance service delivery and efficiency.
• Ensure orders are processed in line with customer expectations and delivery schedules.
• Make informed decisions to meet customer needs, especially for urgent orders.
• Maintain quality service standards, ensuring compliance with company policies and industry regulations.
• Ensure adherence to internal processes for reporting and rectifying quality concerns.

Job description

Order Processor
CO Manufacturing
Wakefield
Competitive Salary + Benefits
Mon – Fri, 40 hours a week

Benefits:

• 21 days Holiday + Bank Hols
• Health cash plan
• Pension Scheme
• Monthly Employee value awards up to £75
• Personal development programmes through courses and training
• Free parking

About us

CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK.Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.

Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery.We’re proud to invest in our people, offering hands‑on training, career development, and the opportunity to grow within a business that values hard work and new ideas.

About the Role:

We are looking for an individual to join our team to accurately process orders and quotations with precision and accuracy whilst maintaining an excellent processing speed.

• Accurately process orders and quotes from dealerships using the bespoke system, Window Designer, and Roofwright.
• Reprocess incorrect orders, including necessary parts such as glazing.
• Work collaboratively with internal and external stakeholders, including dealers, suppliers, and departments.
• Continuously develop product knowledge to enhance customer support.
• Identify and implement process improvements to enhance service delivery and efficiency.
• Ensure orders are processed in line with customer expectations and delivery schedules.
• Make informed decisions to meet customer needs, especially for urgent orders.
• Maintain quality service standards, ensuring compliance with company policies and industry regulations.
• Ensure adherence to internal processes for reporting and rectifying quality concerns.

What we are looking for:

• Previous experience in sales order processing role, ideally in Fenestration, building, or roofing industry
• Knowledge or experience of using window designer, roofwright or any other industry specific software would be an advantage.
• Strong customer service skills with a proactive approach to exceeding expectations.
• Effective problem-solving and decision-making abilities.
• Willingness to undertake further training and implement learning in daily tasks.

Please note EqualsOne are advertising this on behalf of Conservatory Outlet and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet.

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.You may be contacted directly by the employer should they wish to progress your application.Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.