Order Processor

Chase Taylor Recruitment Ltd; Gravesend; On-site; GBP 21,000 - 30,000; Full time

Job summary

Chase Taylor Recruitment Ltd is seeking an experienced Order Processor for a well-established window and door manufacturing business in Kent. The role involves handling orders from survey through to manufacture, interpreting technical drawings, and coordinating with customers, surveyors, production and installation teams to ensure on-time delivery.

The ideal candidate has proven order-processing experience in manufacturing, strong attention to detail, excellent organisational and communication

Qualifications

• Previous experience as an Order Processor or similar in window/door industry.
• Strong knowledge of uPVC windows and doors.
• Experience reading/interpreting technical drawings and survey information.
• Experience reviewing site surveys and manufacturing specifications.
• Order processing experience in a manufacturing environment.
• Excellent organisational and time management skills.
• Strong communication with customers and internal teams.
• High attention to detail and accuracy.
• Proficient in Microsoft Office and order processing software.

Responsibilities

• Process customer orders accurately using industry-specific software and internal systems.
• Review survey information and technical drawings to ensure manufacturing accuracy.
• Interpret window and door specifications, dimensions, and product configurations.
• Ensure all orders are entered correctly and meet customer requirements before production.
• Liaise with surveyors, production, installation teams, and customers regarding order progress.
• Resolve technical queries and identify discrepancies prior to manufacture.
• Amend and update orders where required following survey changes.
• Work closely with purchasing and production teams to ensure materials are available.
• Monitor order progress and communicate updates to customers and internal departments.
• Maintain accurate order documentation and records.
• Provide technical and order-related support to the sales team.
• Deliver a high level of customer service throughout the order process.

Skills

Order processing

uPVC windows

Technical drawings

Site surveys

Manufacturing orders

Time management

Communication

Attention to detail

Microsoft Office

Prioritisation

Tools

Business Micros

Job description

Order Processor

Location: Kent

Salary: Competitive (DOE)

Order Processor - Window and Door Sector - Previous Experience Required

An excellent opportunity has arisen for an experienced Order Processor to join a successful and growing business within the uPVC windows and doors industry.

This role is ideal for someone with previous experience processing orders from survey through to manufacture, with a strong understanding of uPVC windows and doors, technical drawings, surveying information, and order processing. You will work closely with customers, surveyors, production, and installation teams to ensure all orders are processed accurately and efficiently, helping to deliver projects on time and to the highest standard.

Key Responsibilities

• Process customer orders accurately using industry-specific software and internal systems.
• Review survey information and technical drawings to ensure manufacturing accuracy.
• Interpret window and door specifications, dimensions, and product configurations.
• Ensure all orders are entered correctly and meet customer requirements before production.
• Liaise with surveyors, production, installation teams, and customers regarding order progress.
• Resolve technical queries and identify discrepancies prior to manufacture.
• Amend and update orders where required following survey changes.
• Work closely with purchasing and production teams to ensure materials are available.
• Monitor order progress and communicate updates to customers and internal departments.
• Maintain accurate order documentation and records.
• Provide technical and order-related support to the sales team.
• Deliver a high level of customer service throughout the order process.

Skills & Experience Required

• Previous experience as an Order Processor, Technical Order Processor, Project Administrator, or similar role within the window and door industry.
• Strong knowledge of uPVC windows and doors.
• Experience reading and interpreting technical drawings and survey information.
• Previous experience reviewing site surveys and manufacturing specifications.
• Order processing experience within a manufacturing environment.
• Excellent organisational and time management skills.
• Strong communication skills with the ability to liaise confidently with customers and internal teams.
• High attention to detail and accuracy.
• Proficient in Microsoft Office and order processing software (Business Micros experience would be advantageous but is not essential).
• Ability to prioritise workload and manage multiple orders in a fast-paced environment.

What's on Offer

• Competitive salary, dependent on experience.
• Opportunity to join a well-established and expanding business.
• Friendly and supportive working environment.
• Long-term career progression opportunities.
• Full-time, permanent position.