Order Processing Specialist

Expert Employment Limited; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Expert Employment Limited is seeking an Order Processing Specialist to manage customer orders from entry through shipment and invoicing, ensuring timely delivery of goods.

You will coordinate with manufacturing, warehouse and logistics teams to process orders, arrange shipments, track deliveries, and handle customer queries. This role requires strong attention to detail and proficient IT skills, with Excel/Outlook experience; SAP is a plus.

Qualifications

• Experience in customer service, order processing, or logistics.
• Strong attention to detail and organisational skills.
• Good IT skills including Excel and Outlook; SAP is a plus.

Responsibilities

• Process customer orders and invoices accurately
• Coordinate outbound shipments and freight bookings
• Liaise with warehouse and manufacturing teams to schedule orders
• Track deliveries and update shipment status
• Handle customer enquiries, returns, and claims
• Maintain accurate order and shipment records

Skills

Order processing

Customer service

Logistics coordination

Tools

Excel

Outlook

SAP

Job description

We are looking for an Order Processing Specialist to manage customer orders from entry through to shipment and invoicing, ensuring accurate and timely delivery of goods.

You will coordinate with manufacturing, warehouse, and logistics teams to process orders, arrange shipments, track deliveries, and handle customer queries.

Key Responsibilities

• Process customer orders and invoices accurately
• Coordinate outbound shipments and freight bookings
• Liaise with warehouse and manufacturing teams to schedule orders
• Track deliveries and update shipment status
• Handle customer enquiries, returns, and claims
• Maintain accurate order and shipment records

Requirements

• Experience in customer service, order processing, or logistics
• Strong attention to detail and organisational skills
• Good IT skills (Excel, Outlook, SAP is a plus)