Order Processing Officer

Centre People Appointments; Greater London; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Centre People Appointments in London is seeking an Order Processing Officer to join our west London office. You will manage customer orders and coordinate with warehouses, suppliers and internal teams to ensure accurate processing and timely shipping.

The ideal candidate has 1–3 years in order processing, strong Excel and numerical skills, and a customer-focused approach. Hybrid working 3 days in the office and 2 from home after probation, with salary of £27,000–£30,000 plus discretionary bonus.

Qualifications

• 1–3 years’ experience in order processing.
• Knowledge of Incoterms 2010 is advantageous.
• English and Maths GCSE Grade C or above.
• Strong analytical and numerical skills with attention to detail.
• Excellent communication and customer service skills.
• Ability to prioritise multiple tasks and work in a team.

Responsibilities

• Process daily sales orders and manage back orders in the system.
• Prepare and provide packing lists, proforma invoices, and order confirmations.
• Liaise with customers and internal stakeholders on orders and delivery issues.
• Coordinate with warehouses, vendors, and manufacturing sites to resolve stock issues.
• Manage stock allocation and monitor aged back orders.
• Maintain shipping docs, customer databases, and internal reports.
• Track shipments and communicate delays or alternatives promptly.
• Support billing and ad-hoc administrative tasks.

Skills

Order processing

Analytical skills

Communication

Time management

Education

GCSE English

GCSE Maths

Tools

Excel

Microsoft Dynamics 365 Business Central

MS Office

Job description

An international manufacturing company is currently recruiting an Order Processing Officer to join in their west London office.

The role will be responsible for managing customer orders and coordinating with warehouses, suppliers, and internal teams to ensure orders are processed accurately and goods are shipped in line with customer expectations.

The successful candidate will also support reporting, shipping documentation, database management, billing activities, and other ad-hoc administrative tasks. The role would suit an organised and detail-oriented candidate with strong Excel skills and a customer-focused approach.

Main Responsibilities

• Process daily sales orders and manage back orders within the internal system
• Prepare and provide customer documentation including packing lists, proforma invoices, and order confirmations
• Liaise with customers and internal stakeholders regarding orders, stock availability, ETAs, and delivery issues
• Coordinate with warehouse teams, vendors, and manufacturing sites to resolve stock and delivery issues and establish shipping priorities
• Manage stock allocation, release stock, and monitor aged back orders to support inventory management
• Maintain shipping documentation, customer databases, internal reports, and new-item databases
• Track shipments and proactively communicate delays, alternatives, and delivery confirmations
• Support billing, audits, and other ad-hoc tasks as required

Ideal Candidate

• 1-3 years of experience in order processing is essential
• Knowledge of Incoterms 2010 and ability to learn new systems is advantageous
• English and Maths GCSE Grade C or above, or equivalent is a must
• Good analytical and numerical skills with strong attention to detail and accuracy
• Strong communication and customer service skills
• Good time management and ability to prioritise multiple tasks
• Proactive, responsible, and solution-oriented approach
• Strong teamwork and cooperation skills
• Advanced Microsoft Office skills, particularly Excel
• Familiarity with Microsoft Dynamics 365 Business Central is advantageous

Conditions

• Location: West London
• Working Style: hybrid (3 days in the office / 2 days from home after probation)
• Salary: £27,000-£30,000 per annum + discretionary bonus
• Job Type: permanent, full-time
• Working Hours: 9:00-17:00, 35 hours per week with a 1-hour lunch break

*All applicants for the Order Processing Officer position must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.

*We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.