Customer Service Administrator

Huntress - Bracknell; Camberley; Presencial; GBP 22 000 - 28 000; Tempo integral

Resumo da oferta

Huntress is helping a Camberley-based client find an Order Management Coordinator to join a busy office. This permanent, full-time role focuses on end-to-end order processing, delivery coordination and high-quality customer service across the full order cycle.

You will liaise with customers and internal teams, manage quotes, invoicing, returns, and keep accurate records while supporting the sales and shipping teams to meet SLAs. A proactive, organised communicator will thrive here.

Qualificações

• Some previous experience in administration, customer service or sales support would be beneficial.
• Strong organisational skills with the ability to manage multiple orders and priorities simultaneously.
• Excellent attention to detail and a high level of accuracy when processing information.
• Confident communication skills, with the ability to liaise professionally with customers and internal stakeholders.
• A proactive approach to problem-solving, with the ability to identify and resolve issues effectively.
• Good IT skills, including Microsoft Office.
• A customer-focused approach with a commitment to delivering a high standard of service.

Responsabilidades

• Support the end-to-end order management process, including quotations, order processing, delivery coordination, invoicing and returns.
• Process customer orders accurately, ensuring pricing, customer details and delivery requirements are correct.
• Monitor order progress, proactively identifying and resolving issues or delays to minimise customer impact.
• Coordinate deliveries and stock movements, working closely with Shipping and Warehouse teams to meet SLAs.
• Act as a key point of contact for clients, providing updates on stock availability, order status and expected deliveries.
• Handle customer enquiries via telephone and email, ensuring a professional and timely resolution.
• Maintain accurate customer records, order information, sales contracts and associated documentation.

Conhecimentos

Administration experience

Customer service

Organisational skills

Attention to detail

Communication skills

Problem solving

IT skills

Ferramentas

Microsoft Office

Descrição da oferta de emprego

We are looking for an enthusiastic, organised and motivated individual to join our client's team as an Order Management Coordinator.

This is a fantastic opportunity for someone looking to develop their career in administration, customer service or sales support, with the chance to gain experience across the full customer order process. From processing orders and coordinating deliveries to liaising with customers and supporting internal teams, you will play an important role in ensuring everything runs smoothly and customers receive an excellent level of service.

If you're a confident communicator, enjoy staying organised and are comfortable juggling different tasks in a busy environment, this could be a great opportunity to take the next step in your career.

Key Responsibilities

• Support the end-to-end order management process, including quotations, order processing, delivery coordination, invoicing and returns.
• Process customer orders accurately, ensuring pricing, customer details and delivery requirements are correct.
• Monitor order progress, proactively identifying and resolving issues or delays to minimise customer impact.
• Coordinate deliveries and stock movements, working closely with Shipping and Warehouse teams to meet SLAs.
• Act as a key point of contact for clients, providing updates on stock availability, order status and expected deliveries.
• Handle customer enquiries via telephone and email, ensuring a professional and timely resolution.
• Maintain accurate customer records, order information, sales contracts and associated documentation.

Skills and Experience

• Some previous experience in administration, customer service or sales support would be beneficial.
• Strong organisational skills with the ability to manage multiple orders and priorities simultaneously.
• Excellent attention to detail and a high level of accuracy when processing information.
• Confident communication skills, with the ability to liaise professionally with customers and internal stakeholders.
• A proactive approach to problem-solving, with the ability to identify and resolve issues effectively.
• Good IT skills, including Microsoft Office.
• A customer-focused approach with a commitment to delivering a high standard of service.

Details

• Title: Order Management Coordinator
• Location: Camberley, fully office-based
• Contract: Permanent, full-time
• Hours: Monday to Friday, 8am to 4pm

This is an excellent opportunity for someone looking to develop their skills within a busy and supportive team, gain valuable experience in order management and build a long-term career within a successful business.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK