Order Processing & Admin Specialist

Pertemps North Midlands; Marchington; On-site; GBP 15,331 - 21,835; Full time

Job summary

Pertemps North Midlands is seeking an Order Processing / Administration Assistant based in Marchington. The role supports order entry, customer communication, and coordination with warehouse teams in a fast-paced environment.

You will handle order checks, documentation, and status updates, ensuring accuracy and timely dispatches while maintaining service quality. Training will be provided for the order management system.

Qualifications

• Experience in order processing or administration is desirable.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and Outlook.
• Excellent written and verbal communication skills.
• Confidence using order management systems (training will be provided).
• Strong organisational and time-management abilities with multitasking.

Responsibilities

• Accurately enter and process customer orders using the company’s order management system
• Review order information to ensure completeness and product availability
• Communicate with customers regarding order details, shipment dates, and any discrepancies
• Coordinate with warehouse and logistics teams to schedule timely dispatches
• Monitor order status and proactively resolve issues such as delays, backorders, or stock shortages
• Maintain accurate records of orders, shipping documents, returns, and adjustments
• Respond to internal and external enquiries regarding order progress and delivery updates
• Ensure all orders comply with company procedures, customer requirements, and quality standards

Skills

Order processing

Attention to detail

MS Excel

Outlook

Communication skills

Order management systems

Multitasking

Organisational skills

Tools

Microsoft Excel

Outlook

Job description

Pertemps North Midlands is seeking an Order Processing / Administration Assistant based in Marchington. The role supports order entry, customer communication, and coordination with warehouse teams in a fast-paced environment.

You will handle order checks, documentation, and status updates, ensuring accuracy and timely dispatches while maintaining service quality. Training will be provided for the order management system.