Customer Support & Admin Coordinator

Pertemps Northampton; Silverstone; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Salary 24k

35-hour week

Mon-Fri shifts

Supportive team

Training and development

Career progression

Job summary

Pertemps Northampton is seeking a Customer Support Administrator to join their busy team. The role involves handling customer enquiries, processing orders and maintaining records with meticulous data accuracy. A full UK driving licence is preferred due to limited public transport options for the office location.

You will build strong customer relationships, provide quotes, and support the broader team with admin tasks while delivering high service quality in a fast-paced environment.

Qualifications

• Previous office-based customer service experience.
• Strong telephone customer service skills and confident communication.
• Excellent data entry and administration skills with attention to detail.
• Good IT skills including CRM systems and Microsoft Office.
• Strong organisational skills and ability to multitask.
• Professional, friendly and proactive approach.
• Excellent written and verbal communication.

Responsibilities

• Handle customer enquiries via phone, email and online channels.
• Process customer orders accurately and efficiently.
• Produce and follow up sales quotations.
• Maintain customer records and update internal systems.
• Perform data entry tasks with high accuracy.
• Monitor order progress and inform customers of updates.
• Assist with back-order management and order tracking.
• Run reports and maintain system data.

Skills

Office-based customer service

Data entry

CRM systems

Microsoft Office

Telephone communication

Education

GCSEs or equivalent

Tools

CRM software

MS Office Suite

Job description

Pertemps Northampton is seeking a Customer Support Administrator to join their busy team. The role involves handling customer enquiries, processing orders and maintaining records with meticulous data accuracy. A full UK driving licence is preferred due to limited public transport options for the office location.

You will build strong customer relationships, provide quotes, and support the broader team with admin tasks while delivering high service quality in a fast-paced environment.