Efficient Order Processing & Admin Specialist

Pertemps North Midlands; Stafford; On-site; GBP 15,153 - 22,041; Full time

Job summary

Pertemps North Midlands in Marchington is seeking an Order Processing / Administration Assistant. You will enter and process customer orders, verify details, and provide clear communication on shipment dates and discrepancies.

The role supports warehouse coordination, ensures timely dispatches, and maintains orderly records. Strong Excel/Outlook skills and a customer-focused mindset are essential.

Qualifications

• Experience in order processing, administration, or a similar operational role.
• Strong attention to detail and accuracy.
• Basic proficiency in Microsoft Excel and Outlook.
• Excellent written and verbal communication skills.
• Confidence using order management systems (training will be provided).
• Strong organisational and time-management abilities with the capacity to multitask effectively.

Responsibilities

• Accurately enter and process customer orders using the company's order management system.
• Review order information to ensure completeness and product availability.
• Communicate with customers regarding order details, shipment dates, and any discrepancies.
• Coordinate with warehouse and logistics teams to schedule timely dispatches.
• Monitor order status and proactively resolve issues such as delays, backorders, or stock shortages.
• Maintain accurate records of orders, shipping documents, returns, and adjustments.
• Respond to internal and external enquiries regarding order progress and delivery updates.
• Ensure all orders comply with company procedures, customer requirements, and quality standards.

Skills

Attention to detail

Communication skills

Organisational skills

Multitasking

Tools

Microsoft Excel

Microsoft Outlook

Order management system

Job description

Pertemps North Midlands in Marchington is seeking an Order Processing / Administration Assistant. You will enter and process customer orders, verify details, and provide clear communication on shipment dates and discrepancies.

The role supports warehouse coordination, ensures timely dispatches, and maintains orderly records. Strong Excel/Outlook skills and a customer-focused mindset are essential.