Customer Service & Logistics Executive

Zachary Daniels Recruitment; City Of London; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Hybrid work (Friday WFH)

Job summary

Zachary Daniels Recruitment is recruiting a Customer Service & Logistics Executive for a fast-growing luxury brand in Central London. The role covers customer service, order management, stock, logistics and 3PL coordination across international markets, with a 9-12 month FTC and hybrid work (Friday from home).

You must be available immediately or on short notice and have the right to work in the UK. SAP experience is essential and there is a potential for permanent opportunity.

Qualifications

• Experience across customer service, order management and logistics/supply chain.
• SAP experience - essential.
• Strong Excel skills with VLOOKUP/XLOOKUP and PivotTables.
• Experience managing customer orders through to fulfilment.
• Exposure to international logistics, warehousing and/or 3PLs.

Responsibilities

• Manage B2B customer orders end-to-end from SAP entry to dispatch.
• Build relationships with customers, provide order/delivery updates.
• Coordinate international shipments, transport, customs and 3PL activity across markets.
• Maintain accurate stock records and investigate inventory discrepancies.
• Support stock transfers, boutique replenishment and consignment reconciliations.
• Work with warehouses and 3PL partners across global locations.
• Support inbound purchase orders, logistics costs and invoice reconciliation.
• Collaborate with Sales, Finance and Supply Chain to resolve operational issues.
• Support growing e-commerce operations (website, Amazon, TikTok Shop).
• Identify opportunities to improve processes, accuracy and efficiency.

Skills

Excel

VLOOKUP/XLOOKUP

PivotTables

Attention to detail

Customer order management

Logistics coordination

Tools

SAP

Job description

Customer Service & Logistics Executive Retail Central London 40k

FTC 9-12 months, Hybrid working (Friday Working From Home)

I’m partnering with a fast-growing luxury brand to appoint a Customer Service & Logistics Executive.

The business is in an exciting period of growth, with major international expansion and further retail growth planned.

This is a broad role sitting across customer service, order management, stock, logistics and supply chain, working with retail customers, internal teams, warehouses and 3PL partners across international markets.

Applicants must be immediately available or able to start at short notice and must have the right to work in the UK.

The role

• Manage B2B customer orders end-to-end, from SAP order entry through to dispatch

• Build strong relationships with customers, providing updates on orders, availability and delivery

• Coordinate international shipments, transport, customs and 3PL activity

• Maintain accurate stock records and investigate inventory discrepancies

• Support stock transfers, boutique replenishment and consignment reconciliations

• Work closely with warehouses and 3PL partners across multiple global locations

• Support inbound purchase orders, logistics costs and invoice reconciliation

• Work with Sales, Finance and Supply Chain to resolve operational issues

• Support the growing e-commerce operation, including website, Amazon and TikTok Shop

• Identify opportunities to improve processes, accuracy and efficiency

What we’re looking for

You’ll ideally have experience across customer service/order management and logistics or supply chain, ideally within luxury, beauty, fashion, retail, FMCG or another premium product-led business.

You’ll need:

• SAP experience - essential

• Strong Excel skills, including VLOOKUP/XLOOKUP and PivotTables

• Experience managing customer orders through to fulfilment

• Exposure to international logistics, warehousing and/or 3PLs

• Strong attention to detail and confidence

Whilst the role is initially on a 9-12 month FTC, there is an opportunity for the role to become permanent.

BH37289