Customer Service Advisor

Expert Employment Limited; Stonehouse; On-site; GBP 22,000 - 29,000; Full time

Job summary

Expert Employment Limited is seeking a Customer Service Advisor to manage order entry, process customer orders and schedule shipments. You will liaise with Manufacturing and customers to ensure smooth delivery and accurate information.

You will coordinate with credit, sales, shipping and purchasing teams, track delivery dates, flag delays, and support continuous improvement using Manufacturing System principles.

Qualifications

• Experience working in technology or manufacturing environment.
• Strong administration and numerical skills.
• Professional communication skills and problem-solving abilities.

Responsibilities

• Coordinate orders and shipments between Manufacturing and customers.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable

Skills

Experience in technology or manuf.

Administrative skills

Numerical skills

Professional communication

Problem-solving

Job description

This is a unique and exciting opportunity to join a brilliant company and become an integral member of the team.

The Customer Service Advisor is responsible for processing customer orders, handling order entry and shipment scheduling.

Key responsibilities:

• Coordinate orders and shipments between Manufacturing and customers.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable

Key skills:

• Experience working in technology or manufacturing environment
• Strong administration and numerical skills
• Professional communication skills and problem-solving abilities