Customer Relations & Order Fulfillment Specialist

Castle Employment Group; Whitby; On-site; GBP 22,000 - 28,000; Full time

Job summary

Castle Employment Group is recruiting a Customer Relations Advisor for an established manufacturing business. You will take ownership of customer orders from receipt to dispatch and keep customers informed throughout the process.

You will work closely with internal supply chain and logistics teams, chasing information when needed, and you will manage several priorities to ensure orders stay on track. Office-based customer service or sales support experience is ideal.

Qualifications

• Experience in office-based customer service or sales support.
• Confident communicating with customers.
• Able to chase information internally.
• Able to manage several priorities at once.

Responsibilities

• Take ownership of customer orders from receipt through to dispatch.
• Keep customers informed throughout the process.
• Work closely with internal supply chain and logistics teams to ensure orders stay on track.

Skills

Customer service

Communication

Organizational skills

Multitasking

Order processing

Sales support

Job description

Castle Employment Group is recruiting a Customer Relations Advisor for an established manufacturing business. You will take ownership of customer orders from receipt to dispatch and keep customers informed throughout the process.

You will work closely with internal supply chain and logistics teams, chasing information when needed, and you will manage several priorities to ensure orders stay on track. Office-based customer service or sales support experience is ideal.