Order Management Administrator

Talentmark; Shildon; On-site; GBP 18,000 - 26,000; Full time

Job summary

Talentmark is recruiting for an EMEA Replenishment Specialist (Order Management Administrator) to join a multinational manufacturer. The role is on-site in Shildon, UK on a 14-month contract, paying £16.00 per hour (PAYE based on experience).

Responsibilities include handling quotes, orders, stock checks, production coordination, export paperwork, and OTIF reporting. DBS checks may apply; entitlement to work in the UK is essential.

Qualifications

• Experience in admin, customer service, order processing or sales support.
• Proficient in Microsoft Excel with basic formulas, sorting and filtering.
• Clear, professional communication by phone and email.

Responsibilities

• Respond to quotes and delivery lead times for customers.
• Receive orders, verify details, stock and export paperwork.
• Coordinate with production to confirm delivery times when stock is low.
• Create orders in the system, confirm receipt and review open orders weekly.
• Handle returns, issue credit notes and complete OTIF reports.

Skills

Admin & customer service

Excel proficiency

Communication skills

Organization & prioritization

Tools

SAP

Job description

Talentmark are recruiting for an EMEA Replenishment Specialist (Order Management Administrator) to join a multinational manufacturer of coatings and sealants, on a 14 month contract. This role is based on site in Shildon, County Durham.

Salary: £16.00 per hour, PAYE Rates are dependent upon experience.

EMEA Replenishment Specialist Role:

• Responding to customer requests for quotes and delivery lead times.
• Receiving orders and checking the details, including specifications, stock availability and export paperwork.
• Working with production teams to confirm delivery times when items aren't in stock.
• Creating orders on the company's system, confirming receipt and reviewing open orders weekly to update customers on deadlines.
• Handling returns, issuing credit notes where needed and completing the regular OTIF (On Time, In Full) report.

Your Background:

• Experience in an admin, customer service, order processing or sales support role.
• Confident using Microsoft Office, especially Excel (basic formulas, sorting and filtering).
• Strong attention to detail, with clear and professional communication by phone and email.
• Good organisation and the ability to juggle priorities and meet deadlines.
• Desirable: experience with a system such as SAP, or in manufacturing, aerospace or export documentation.

It is essential that applicants hold entitlement to work in the UK.

Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check