Order Management Administrator

Manpower UK Limited; Bishopton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading staffing agency in the United Kingdom is seeking an Order Management professional to manage end-to-end processes and build strong customer relationships. The ideal candidate has up to two years of experience in a fast-paced environment, possesses excellent communication skills, and is proficient in MS Excel and D365. This role involves handling customer orders, payment terms, and operational reporting, contributing significantly to the overall customer experience.

Qualifications

• Preferably qualified to degree level.
• HNC/HND or equivalent will be considered with relevant experience.

Responsibilities

• End to end order processing and management.
• Daily customer contact, building strong relationships.
• Managing customer payment terms and tracking invoices.

Skills

Knowledge of Order Management processes

Computer proficiency (MS Office - especially Excel)

Time management

Pro‑active and flexible team player

Superior communication skills

Problem solving skills

Attention to detail

Education

Degree level qualification

HNC/HND or equivalent with relevant experience

Tools

Microsoft Excel

Microsoft Outlook

D365

Job description

Our client advances the way people live and work. They bring together the brightest minds to create breakthrough technology solutions, helping their customers make their mark on the world.

Our client are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customer's business goals.

The Circular Economy is about moving from a take-make-dispose system to a circular and regenerative economy. It considers the full product life-cycle: from resource extraction to product design and use, through to end-of-use management to extend product and material life, and lower total cost of ownership. The Asset Management Organisation is a key part of the drive towards a Circular Economy. The Asset Management teams manage End of Lease and ITAD Returns and provide tailored solutions to both internal and external customers in Rental; Pre-Owned; and Wholesale services.

Core activities of the Wholesale Order Management team include:

• End to end order processing, and management.
• Daily customer contact and building strong customer relationships - mostly email based.
• Managing customer shipping requirements and delivery
• Managing customer payment terms and closely tracking payment of invoices.
• Daily use of MS Excel, Outlook and D365.
• Processing customer complaints/returns.
• Flexibility to help other team members at busy times
• Operational reporting

Knowledge and Skills:

• Knowledge of Order Management processes and customer service
• Computer proficiency (MS Office - especially Excel)
• Time management skills with the ability to multi-task
• Pro‑active and flexible team player.
• Superior communication skills both, written and verbal
• Problem solving skills
• Equally able to work alone using initiative with little supervision
• Attention to detail with a focus on compliance

Qualifications:

• Preferably qualified to degree level.
• HNC/HND or equivalent will be considered with relevant experience.

Experience:

• 0~2 year's experience in fast‑paced Order Management environment or a combination of roles such as Administration and Customer Service.
• Experience of acting as liaison between customers and operations teams.
• Experience in maintaining strong working relationships and effective lines of communication with customers and colleagues.
• Managing customer returns.