Order Intake Lead: Drive Operational Excellence

EOS IT Solutions; Banbridge; Sur place; GBP 40 000 - 56 000; Plein temps

Résumé du poste

EOS IT Solutions, a global technology and logistics company, is seeking an Order Intake Lead in Banbridge, United Kingdom. You will oversee the order intake process, manage a team of associates, ensure accuracy, efficiency, and compliance across all customer transactions, and act as a key escalation point for complex queries.

You will drive process improvements, monitor performance metrics, and collaborate with internal teams to enhance the customer experience.

Qualifications

• Proven experience in order management or a similar operational leadership role.
• Strong organisational skills with exceptional attention to detail.
• Proficiency in Microsoft Office tools, particularly Excel.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Competence in working with data and metrics to drive performance.

Responsabilités

• Lead and manage the Order Intake team, ensuring smooth day-to-day operations.
• Oversee the processing of sales orders and customer purchase orders, ensuring accuracy and timeliness.
• Validate data accuracy in quotations, orders, and invoices.
• Act as an escalation point for customer inquiries and resolve issues promptly.
• Monitor team performance and provide coaching and development opportunities.
• Collaborate with internal teams to improve processes and enhance customer experience.
• Maintain and update sales and customer records, ensuring compliance with company standards.
• Analyse order intake metrics and report on performance to senior management.
• Drive continuous improvement initiatives within the order intake function.
• Ensure adherence to company policies and procedures across all activities.

Connaissances

Order management

Leadership

Communication

Data analysis

Team motivation

Formation

Business-related degree (desirable)

Outils

Excel

Microsoft Office

Description du poste

EOS IT Solutions, a global technology and logistics company, is seeking an Order Intake Lead in Banbridge, United Kingdom. You will oversee the order intake process, manage a team of associates, ensure accuracy, efficiency, and compliance across all customer transactions, and act as a key escalation point for complex queries.

You will drive process improvements, monitor performance metrics, and collaborate with internal teams to enhance the customer experience.