E-commerce Customer Service & Order Management Specialist

DRiV Incorporated; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Job summary

DRiV Incorporated in the United Kingdom is seeking a Representative Customer Service / Order Management Specialist (e-commerce) to manage a dedicated portfolio of customers across UK & EMEA, ensuring accurate order processing and timely shipments.

You will act as the first point of contact, build relationships with key customers and stakeholders, troubleshoot issues in TecCom and SAP, and uphold service levels and SLAs.

Qualifications

• Previous experience in a customer service/admin environment (essential).
• High level of written and spoken English (essential).
• Trouble shooting/analytical skills (essential).
• Exceptional communication skills (essential).
• Good working knowledge of MS Office (essential).
• ERP knowledge and experience (essential).
• Proactive approach and ability to work independently (essential).
• Automotive industry experience (advantageous).

Responsibilities

• Own end-to-end order-to-shipment process for a portfolio of customers.
• Daily checks and follow-ups on orders and deliveries; escalate issues.
• Root cause analysis in TecCom and SAP; provide feedback to management.
• Collaborate with Team Leader, Sales Managers and stakeholders in e-business growth.
• Maintain high customer experience, meeting service levels and SLAs.
• Handle customer inquiries via email, phone, or meetings.
• Provide proactive support to internal and external stakeholders.
• Coordinate with DCs and carriers on deliveries and releases.
• Maintain customer records and assist with pricing approvals.
• Assist in invoicing and resolving customer queries.

Skills

Communication skills

Troubleshooting

Analytical thinking

Independent worker

Tools

SAP

TecCom

MS Office

ERP systems

Job description

DRiV Incorporated in the United Kingdom is seeking a Representative Customer Service / Order Management Specialist (e-commerce) to manage a dedicated portfolio of customers across UK & EMEA, ensuring accurate order processing and timely shipments.

You will act as the first point of contact, build relationships with key customers and stakeholders, troubleshoot issues in TecCom and SAP, and uphold service levels and SLAs.