Customer Order Fulfillment Lead: Delivery & Escalation

Ciena Corporation; Belfast; On-site; GBP 42,000 - 54,000; Full time

Job summary

A leading technology firm in Belfast is looking for a Customer Order Fulfillment Prime to ensure successful delivery performance for its customers. The ideal candidate will have at least 4 years of Supply Chain experience, strong influencing skills, and be proficient in Oracle and Excel. This role involves collaborating with various teams to enhance order fulfillment and address customer escalations. Enjoy a people-first culture with a focus on individual growth and well-being.

Qualifications

• Minimum 4 years of Supply Chain experience, including Order Management/Fulfillment expertise.
• Proven ability to manage multiple priorities under tight timelines.
• Confident communication skills (written and verbal), including presentation capabilities.

Responsibilities

• Identify and implement process improvements to enhance delivery performance.
• Translate the Voice of the Customer into actionable plans.
• Partner with cross-functional teams to resolve supply issues.

Skills

Influencing skills

Interpersonal skills

Communication skills

Attention to detail

Education

University or College Degree

Tools

Oracle

Excel

Power BI

PowerPoint

Job description

A leading technology firm in Belfast is looking for a Customer Order Fulfillment Prime to ensure successful delivery performance for its customers. The ideal candidate will have at least 4 years of Supply Chain experience, strong influencing skills, and be proficient in Oracle and Excel. This role involves collaborating with various teams to enhance order fulfillment and address customer escalations. Enjoy a people-first culture with a focus on individual growth and well-being.