Order Intake Associate

EOS IT Solutions; Banbridge; On-site; GBP 20,000 - 26,000; Full time

Job summary

A global technology and logistics provider is seeking an Order Intake Associate in Banbridge to ensure smooth order processing and high-quality customer service. Responsibilities include producing quotations, processing orders, and maintaining customer records. Ideal candidates should have strong organizational skills and experience with Microsoft Excel. Join a team focused on delivering exceptional service to customers.

Qualifications

• Experience with administrative tasks in a similar role.
• Strong attention to detail and ability to work well with data.

Responsibilities

• Produce accurate quotations based on customer requirements.
• Process sales orders and customer purchase orders.
• Communicate with clients to obtain missing information and resolve inquiries.

Skills

Customer service best practices

Organizational skills

Microsoft Office (Excel)

Education

Business-related degree

Job description

WHO WE ARE

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency

ABOUT THE ROLE

As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives.

A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn.

KEY RESPONSIBILITIES

• Produce accurate quotations based on customer requirements.
• Process sales orders and customer purchase orders.
• Verify data accuracy in quotations, orders, and invoices.
• Communicate with clients to obtain missing information or resolve inquiries.
• Maintain and update sales and customer records.
• Provide feedback from customers to internal teams to enhance services.
• Respond to customer inquiries promptly and professionally.
• Follow up with inactive customers to validate quotes and requirements.
• Adhere to company policies and procedures.
• Support and assist the Customer Account Team.

ESSENTIAL CRITERIA

• Strong organizational skills with keen attention to detail.
• Experience with Microsoft Office tools, particularly Excel.
• Ability to work independently and as part of a team.
• Competence in working with data and metrics.
• Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree is desirable but not essential.