Order & Customer Care Champion

Matthew Clark Ltd; West of England; On-site; GBP 20,000 - 30,000; Full time

Job summary

Matthew Clark Ltd is seeking a Sales & Services Executive to join the Customer Service team. You will be the main contact for customer service inquiries, resolving issues and ensuring accurate order capture while supporting the Sales Teams and dealing with high-value accounts.

You should be passionate about customer service, with strong communication, attention to detail, and a proactive problem-solving mindset.

Qualifications

• Experience in customer service or sales environments is desirable.
• Strong communication skills and a customer-focused approach.
• Able to handle enquiries and resolve issues effectively (on the job learning encouraged).

Responsibilities

• Be the main contact for customer service enquiries and issues.
• Capture customer orders accurately and efficiently.
• Support Sales Teams and liaise with various customers, including high value accounts.
• Provide informed and professional responses to internal and external enquiries.
• Complete system-based transactions to support departmental workload.
• Apply logical approaches to customer issues and liaise with relevant departments.
• Carry out reporting as necessary and demonstrate proactive personal development.
• Communicate effectively and collaborate with other areas of the business.

Skills

Customer service

Communication

Sales experience

Job description

Matthew Clark Ltd is seeking a Sales & Services Executive to join the Customer Service team. You will be the main contact for customer service inquiries, resolving issues and ensuring accurate order capture while supporting the Sales Teams and dealing with high-value accounts.

You should be passionate about customer service, with strong communication, attention to detail, and a proactive problem-solving mindset.