Customer Executive

Computacenter; City of Edinburgh; On-site; GBP 25,000 - 38,000; Full time

Job summary

Computacenter is seeking a Customer Executive to act as a trusted contact for clients across private and public sectors in Edinburgh, UK.

You will connect sales, logistics, purchasing, experts and service teams to deliver smooth, high‑quality service and drive profitable sales growth in a fast‑paced, international environment.

Qualifications

• 1–3 years of experience in an internal sales department handling medium to large customers.
• Strong customer and sales orientation with the ability to work in a fast-paced environment.

Responsibilities

• Be the main contact for customers, vendors, and internal teams on customer topics.
• Own end-to-end customer experience and coordinate with internal teams to deliver excellent service.
• Manage deployment schedules and issue call-off instructions.
• Oversee and optimise customer stock with Purchasing and Logistics teams.
• Make pricing and margin decisions aligned with pricing strategy and objectives.
• Coordinate quotation and order management processes.
• Ensure delivery to customer SLAs and resolve queries promptly.
• Suggest and implement process improvements to drive efficiency and satisfaction.

Skills

Internal sales experience

Customer orientation

Communication skills

Organisational skills

Team collaboration

Market understanding

Problem solving

Education

Commercial training

Job description

As a Customer Executive, you’ll play a key role in shaping the customer experience and acting as a trusted point of contact for our clients across both the private and public sectors. You’ll be at the heart of customer operations – connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high‑quality service at every step.

Through close collaboration and proactive support, you’ll help put the customer at the centre of decision‑making while supporting profitable sales growth. This role offers strong exposure to complex customer environments, cross‑functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast‑paced, international organisation.

What you’ll do

• Act as the main contact for customers, vendors/suppliers, and internal teams for customer‑related topics
• Own the end‑to‑end customer experience and work closely with internal teams to deliver excellent service
• Manage customer deployment schedules and issue call‑off instructions
• Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
• Make pricing and margin decisions in line with the pricing strategy and commercial objectives
• Coordinate the quotation and order management process
• Ensure delivery to customer SLAs Co-ordinate the resolution of customer/account queries promptly
• Suggest and implement improvement actions Identifiy and participate in process-optimisation initiatives to support efficiency and customer satisfaction

What you’ll need

• First experience (1-3 years) in an internal sales department, dealing with large or medium‑sized customers
• Commercial or commercial‑technical training
• Strong customer and sales orientation
• Ability to work effectively in a fast‑paced environment
• Organisational skills, reliability, and strong sense of responsibility
• Excellent communication and relationship‑building skills
• Good understanding of the marketplace, industry trends, and customer needs
• Ability to use knowledge of key business drivers to seek optimal outcomes
• Ability to articulate customer needs and deliver consistent, high‑quality service Skills in active listening and probing to understand priorities and concerns
• Collaborative mindset with a willingness to share knowledge and contribute to team success