Oracle Service Delivery Leader & Customer Success

Version 1; Birmingham; Hybride; GBP 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Hybrid / Remote working flexibility

Pension

Private healthcare

Life assurance

Résumé du poste

Version 1 is seeking a seasoned Head of Oracle Service Delivery Management to lead the Service Delivery Managers in its Enterprise Applications ASPIRE Managed Services business. You will shape service strategy, drive customer success, and maximise value from Oracle investments across SaaS, EBS, JD Edwards and PeopleSoft.

This high-visibility role combines people leadership, customer engagement and commercial accountability, with opportunities to influence strategy, grow key accounts and deliver

Qualifications

• Proven service management leadership in a managed services environment.
• Experience delivering outstanding customer outcomes.
• Experience with Oracle SaaS/E-Business Suite/JD Edwards/PeopleSoft or similar platforms.

Responsabilités

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive exceptional customer outcomes, retention and satisfaction across strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.
• Own governance, operational performance and service excellence across the practice.
• Drive continual service improvement, automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids, renewals and service transitions, ensuring scalable and high-quality service delivery.
• Maintain accountability for commercial performance, forecasting accuracy and profitability.

Connaissances

People leadership

Stakeholder management

Revenue forecasting

Service excellence

Enterprise Applications

Governance frameworks

ITIL

Outils

ITIL

Description du poste

Version 1 is seeking a seasoned Head of Oracle Service Delivery Management to lead the Service Delivery Managers in its Enterprise Applications ASPIRE Managed Services business. You will shape service strategy, drive customer success, and maximise value from Oracle investments across SaaS, EBS, JD Edwards and PeopleSoft.

This high-visibility role combines people leadership, customer engagement and commercial accountability, with opportunities to influence strategy, grow key accounts and deliver