Oracle Service Delivery Lead — Customer Success & Growth

Version 1; Newcastle upon Tyne; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Quarterly profit share

Hybrid/Remote working

Pension and private healthcare

Job summary

Version 1 is seeking an experienced Head of Oracle Service Delivery Management to lead the Service Delivery Management function within our Aspire Managed Services practice. You will lead a team of Service Delivery Managers, shape the service strategy, and drive customer success across Oracle SaaS, E-Business Suite, JD Edwards and PeopleSoft environments.

This highly visible leadership role combines people management, customer engagement, commercial accountability and service innovation, with

Qualifications

• Proven service management leader with experience in a managed services environment.
• Track record of delivering outstanding customer outcomes.
• Strong people leadership and team development experience.
• Excellent stakeholder and customer relationship management skills.
• Commercial awareness with experience managing revenue, forecasting and profitability.
• Experience operating within Enterprise Applications Managed Services environments.

Responsibilities

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive exceptional customer outcomes, retention and satisfaction across strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.
• Own governance, operational performance and service excellence across the practice.
• Drive continual service improvement, automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids, renewals and service transitions, ensuring scalable and high-quality service delivery.
• Maintain accountability for commercial performance, forecasting accuracy and profitability.

Skills

People leadership

Stakeholder management

Commercial awareness

Service excellence

Oracle Apps knowledge

Governance & ITIL awareness

Job description

Version 1 is seeking an experienced Head of Oracle Service Delivery Management to lead the Service Delivery Management function within our Aspire Managed Services practice. You will lead a team of Service Delivery Managers, shape the service strategy, and drive customer success across Oracle SaaS, E-Business Suite, JD Edwards and PeopleSoft environments.

This highly visible leadership role combines people management, customer engagement, commercial accountability and service innovation, with