Oracle Service Delivery Leader - Customer Success & Growth

Version 1; England; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid/Remote work flexibility

Pension and private healthcare

Job summary

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a high-performing team and shape service strategy across a major Oracle MSP practice in the UK. You will drive customer success, retention and growth for Oracle SaaS, EBS, JD Edwards and PeopleSoft environments.

You will influence governance, service excellence and profitability while partnering with sales and delivery to maximise account value across strategic customers.

Qualifications

• Proven service management leader with MSP experience.
• Experience delivering customer outcomes in complex Oracle environments.
• Knowledge of Oracle SaaS, EBS, JD Edwards or PeopleSoft.

Responsibilities

• Lead and develop a team of Service Delivery Managers.
• Drive customer outcomes, retention and satisfaction across strategic accounts.
• Shape service strategy and governance for Enterprise Applications MSP.
• Act as trusted advisor to senior customer stakeholders.
• Own governance, performance and profitability across the practice.
• Drive service improvement, automation and innovation initiatives.
• Identify growth opportunities with Sales and Delivery teams.
• Support bids, renewals and service transitions.

Skills

People leadership

Stakeholder relations

Commercial awareness

Service excellence

Enterprise Applications

Oracle platforms knowledge

Governance frameworks

ITIL (desirable)

Job description

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a high-performing team and shape service strategy across a major Oracle MSP practice in the UK. You will drive customer success, retention and growth for Oracle SaaS, EBS, JD Edwards and PeopleSoft environments.

You will influence governance, service excellence and profitability while partnering with sales and delivery to maximise account value across strategic customers.