Oracle Business Support Analyst, Change Agent

East Sussex County Council; Lewes; On-site; GBP 22,000 - 34,000; Full time

Job summary

East Sussex County Council is seeking a Change Agent within the Oracle Business Support team to help shape, plan and deliver changes that improve how a large organisation works.

You will sit in the middle of the Oracle change activity, planning, testing and rollout in a controlled, well-communicated way, while supporting the forward schedule of change and ensuring proper documentation and guidance is created for users.

Qualifications

• Excellent communication and problem-solving skills.
• Comfortable with data input and keeping records tidy.
• Experience with Microsoft 365 and modern devices is desirable.

Responsibilities

• Help plan, test and roll out changes in a controlled way.
• Maintain change records, risks and impacts.
• Coordinate environments and testing for change activity.
• Create and update user guidance and learning content.
• Support a fast-paced, collaborative change process.

Skills

Clear communication

Data accuracy

Microsoft 365

Education

RQF Level 2 in English & Maths

Tools

Microsoft 365

Job description

Job Description

Do you enjoy being at the centre of change, making sure new features and updates land smoothly rather than chaotically? Then join our Oracle Business Support team as a Change Agent, where you’ll help shape, plan and deliver changes that genuinely improve how a large organisation works.

Job Description

Do you enjoy being at the centre of change, making sure new features and updates land smoothly rather than chaotically? Then join our Oracle Business Support team as a Change Agent, where you’ll help shape, plan and deliver changes that genuinely improve how a large organisation works. As an Oracle Business Support Change Agent, you’ll sit right in the middle of our Oracle change activity – helping to plan, test and roll out changes in a controlled, well-communicated way. You’ll support the forward schedule of change process, coordinate environments and testing, review new Oracle features, and help turn ideas into practical, user-focused improvements. You’ll create and update Oracle Guided Learning content and user guidance, work with business areas to understand what’s really needed, and make sure change records, risks and impacts are properly captured. It’s ideal if you enjoy fast-paced environments, joining the dots between teams, and making change feel manageable rather than scary.

We Are Looking For Candidates Who

• Have RQF Level 2 (or equivalent) in English and Maths, or can show you’re working at that level at assessment.
• Are comfortable with data – you take pride in accurate input, checking details, and keeping things tidy.
• Communicate clearly with different people, tailoring how you explain things so everyone "gets it".
• Can juggle a mixed workload, handle the odd tight deadline, and stay calm when it’s busy.
• Care about good customer service and are confident using Microsoft 365 tools and modern devices as part of your day-to-day work.

A strong candidate for a First Line Support role should possess excellent communication and problem-solving skills, ensuring they can effectively assist users with technical issues. You should have a basic understanding of IT systems, troubleshooting techniques, and customer service principles. The ability to work under pressure, follow standard operating procedures, and elevate complex issues appropriately is essential. Strong attention to detail, patience, and a proactive attitude toward learning new technologies will help them succeed in this role. Prior experience in customer support or technical assistance is advantageous but not always required.

Interviews will be carried out via Teams, the date will be confirmed after the shortlisting has taken place.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

If you thrive on the challenge and you are at your best when you’re busy, we are the place for you. The first line support role is the perfect stepping stone to building your knowledge and building confidence. We want you to be part of a succession plan, where you grow into roles, as the team grows, and in turn, we want you to lay a benchmark for the person who follows you into first line.

For an informal discussion about this opportunity contact Matt Panayides - [e-mail] to request a MS teams call or phone call.

For putting your skills to good use choose East Sussex!

About Us

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk).

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.