Oracle Business Partner, Schools

East Sussex County Council; Lewes; On-site; GBP 26,000 - 32,000; Full time

Job summary

East Sussex County Council is seeking an experienced Oracle Business Partner – Schools to support schools and academies with payroll and access issues. You will resolve complex queries, diagnose incidents and help embed improvements across Oracle and Payroll services.

The role emphasizes strong communication with school leaders and Payroll teams, delivering reliable outcomes and maintaining high service standards. A pro rata starting salary applies for part-time or term-time arrangements.

Qualifications

• Proficient in data handling and accurate input.
• Strong Customer Service and stakeholder-facing skills.
• Ability to explain technical issues in simple terms.

Responsibilities

• Resolve complex access and payroll queries for schools and academies.
• Diagnose incidents and embed sustainable improvements to payroll systems.
• Liaise with school leaders, business managers and Payroll teams to ensure accurate staff pay.

Skills

Data handling

Customer service

Stakeholder engagement

Clear communication

Education

RQF Level 2 English & Maths

Tools

Microsoft 365

Job description

Job Description

Do you enjoy building strong relationships and solving tricky system issues for schools and academies? Then step into a key Schools Business Partner role, where you’ll be the trusted Oracle payroll and access expert helping education settings, IFCA and Payroll teams keep staff paid accurately and systems running smoothly.

As an Oracle Business Partner – Schools, you’ll be the functional link between schools, academies, IFCA and the central Oracle and Payroll services. You’ll work closely with school leaders, business managers and Payroll teams to resolve complex access and pay queries, diagnose and manage incidents, and help embed sustainable improvements. This role is ideal if you like combining Oracle expertise with stakeholder engagement, making a direct impact on the experience of education users and the reliability of critical payroll services.

We Are Looking For Candidates Who

• Have RQF Level 2 (or equivalent) in English and Maths, or can show you’re working at that level at assessment.


• Are comfortable with data – you take pride in accurate input, checking details, and keeping things tidy.


• Communicate clearly with different people, tailoring how you explain things so everyone “gets it”.


• Can juggle a mixed workload, handle the odd tight deadline, and stay calm when it’s busy.


• Care about good customer service and are confident using Microsoft 365 tools and modern devices as part of your day-to-day work.

As an Oracle Business Partner for Schools you will be in a first line support role, combining excellent communication and problem-solving skills with a clear focus on relationships and outcomes. You will be able to build trust with stakeholders, understand their needs, and translate technical issues into practical solutions. A solid grounding in IT systems, troubleshooting approaches and customer service principles is important, alongside the ability to work under pressure, follow agreed processes and elevate complex issues appropriately. Strong attention to detail, patient, and a proactive approach to learning new technologies and ways of working will help them add real value. Prior experience in customer or stakeholder support, or technical assistance, is beneficial but not essential.

We offer a diverse range of benefits to help and support you during your employment.

If you thrive on building relationships and shaping solutions – especially when things are busy and complex – this is the place for you. The business partner role is a great platform to deepen your knowledge and confidence, working closely with stakeholders and specialist teams. We see you as part of our succession plan: growing into broader partner and leadership roles as the function evolves, and setting a high benchmark for those who follow in your footsteps.

For an informal discussion about this opportunity contact Matt Panayides - [e-mail] to request a MS teams call or phone call.

For sharing your expertise choose East Sussex!

About Us

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) .

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.