Oracle Business Support Analyst, Payroll

East Sussex County Council; Lewes; On-site; GBP 21,000 - 27,000; Full time

Job summary

East Sussex County Council is seeking an Oracle Fusion Payroll Business Support Analyst to be the friendly first point of contact for users, logging and resolving payroll queries and supporting release testing. You’ll help keep payroll and HR data accurate and ready for quarterly updates.

In this fast-paced role you will maintain HR hierarchies, spot opportunities to improve how we work, and ensure staff are paid correctly and on time.

Qualifications

• RQF Level 2 in English and Maths or equivalent.
• Able to handle data with accurate input and tidy records.
• Clear communication tailored to different audiences.
• Able to juggle mixed workloads and meet deadlines.
• Proficient with Microsoft 365 and modern devices.

Responsibilities

• Log and resolve payroll queries for Oracle Fusion users.
• Support release testing and new functionality.
• Maintain HR data and hierarchies to ensure accuracy.
• Identify and suggest improvements to existing processes.
• Provide responsive, high-quality user support in a fast-paced environment.

Skills

Data handling

Communication

Customer service

Problem solving

Attention to detail

Teamwork

Education

RQF Level 2 English & Maths

Tools

Microsoft 365

Job description

Do you thrive in a fast-paced environment where change is a way of life? Then join our Oracle Business Support team and become the first line of support that keeps our payroll and finance services running smoothly, delighting users with responsive, high-quality service every day.

As an Oracle Business Support Analyst – Payroll, you’ll be the friendly first point of contact for Oracle Fusion users, helping them untangle issues and get back on track quickly. You’ll own the logging and resolution of payroll queries, support release testing and new functionality, keep key data and HR hierarchies in good shape, and spot opportunities to improve how we work. It’s a great stepping stone role if you enjoy fast-paced environments, learning on the job, and making a visible difference to how a big organisation runs.

We are looking for candidates who:

• Have RQF Level 2 (or equivalent) in English and Maths, or can show you’re working at that level at assessment.
• Are comfortable with data – you take pride in accurate input, checking details, and keeping things tidy.
• Communicate clearly with different people, tailoring how you explain things so everyone "gets it".
• Can juggle a mixed workload, handle the odd tight deadline, and stay calm when it’s busy.
• Care about good customer service and are confident using Microsoft 365 tools and modern devices as part of your day‑to‑day work.

A strong candidate for a First Line Support role should possess excellent communication and problem-solving skills, ensuring they can effectively assist users with technical issues. They should have a basic understanding of IT systems, troubleshooting techniques, and customer service principles. The ability to work under pressure, follow standard operating procedures, and elevate complex issues appropriately is essential. Strong attention to detail, patience, and a proactive attitude toward learning new technologies will help them succeed in this role. Prior experience in customer support or technical assistance is advantageous but not always required.

Interviews will be carried out via Teams, the date will be confirmed after the shortlisting has taken place.

In this role you’ll be at the heart of our Oracle Fusion payroll service, building valuable system, testing and data skills in a supportive, fast-paced team. You’ll gain exposure to quarterly release cycles, Oracle Guided Learning content and real opportunities for professional development and progression, all while helping ensure our staff are paid accurately and on time.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

If you thrive on the challenge and you are at your best when you’re busy, we are the place for you. The first line support role is the perfect stepping stone to building your knowledge and building confidence. We want you to be part of a succession plan, where you grow into roles, as the team grows, and in turn, we want you to lay a benchmark for the person who follows you into first line.

For an informal discussion about this opportunity contact Matt Panayides - [e-mail] to request a MS teams call or phone call.

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