Senior IT Technician

East Sussex County Council; Lewes; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Hybrid working at County Hall Lewes &

Support 1st Line agents resolving IT

Work with multiple teams IT&D

Solve complex IT issues

Job summary

East Sussex County Council in Lewes, East Sussex, United Kingdom, is offering a permanent IT Helpdesk role with hybrid working. You will join a busy IT&D team, support 1st line agents, and help resolve a range of IT issues for staff.

The position emphasizes attentional detail, initiative, and learning opportunities in a supportive environment. The role requires experience in fast-paced IT support, strong planning skills, resilience, and proficiency with Microsoft 365 apps and related devices.

Qualifications

• Experience working in a fast-paced IT support environment.
• Ability to plan and organise a varied workload for self and others, working to short deadlines.
• Ability to demonstrate resilience, an example of which could be responding to a difficult situation.
• Ability to use technology as part of the role: Microsoft 365 including Outlook, Excel, Word, PowerPoint, Microsoft Teams, laptops, corporate iPhones and surface hubs.
• Ability to use research to inform the content of reports where appropriate, and the ability to produce clear and accessible reports to be shared with managers.

Responsibilities

• Support 1st Line agents resolving complex IT issues.
• Work with multiple teams throughout IT&D.
• Solve complex IT issues.

Skills

IT support experience

Workload planning

Resilience

Microsoft 365

Report writing

Tools

Outlook

Excel

Word

PowerPoint

Microsoft Teams

Laptops

iPhones

Surface hubs

Job description

Lewes, East Sussex, United Kingdom (Hybrid)

Job Info

• Job Identification 4050
• Job Category Information Technology
• Posting Date 08/16/2026, 11:00 PM
• Apply Before 09/13/2026, 10:59 PM
• Locations County Hall, Lewes, BN7 1UE, GB (Hybrid)
• Enable Applications Yes
• Working Hours 37
• Salary From 36,380
• Salary To 38,872
• Working Pattern Full Time
• Contract Type Permanent Contract
• Number of Openings 1

Job Description

Could you work in a fast paced and ever evolving IT environment, where details matter and first impressions are critical? One moment you maybe supporting a user's laptop on their first day on the job, the next you may be supporting our 1st line agents in a Major Incident. If this sounds like an environment you will thrive in, please read on!

This role requires attentional to detail and enthusiasm to learn. You will be fully supported in a warm and welcoming team but will be expected to work independently and to use initiative. This role offers a huge amount of learning opportunities through supporting customers, 1st line agents, the Service Hub Manager, project involvement and day to day on the job duties. This role is very rewarding and has transferable skills into other roles within IT&D.

We are looking for candidates with:

• Experience working in a fast-paced IT support environment.
• Ability to plan and organise a varied workload for self and others, working to short deadlines.
• Ability to demonstrate resilience, an example of which could be responding to a difficult situation.
• Ability to use technology as part of the role: Microsoft 365 including Outlook, Excel, Word, PowerPoint, Microsoft Teams, laptops, corporate iPhones and surface hubs).
• Ability to use research to inform the content of reports where appropriate, and the ability to produce clear and accessible reports to be shared with managers.

Interviews will take place in person at County Hall, Lewes. Interviews will be taking place during August/September. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

Join Us

• Hybrid working at County Hall Lewes and from home
• Support 1st Line agents resolving complex IT issues
• Work with multiple teams throughout IT&D
• Solve complex IT issues

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page .

For an informal discussion about this opportunity contact Nick Holder, Service Hub Manager at [e-mail] to request a MS teams call or phone call.

Be part of something that makes a difference - for our communities, our colleagues and our future. Choose East Sussex!

About Us

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go toWork in the UK - GOV.UK (www.gov.uk) .

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.