Housing Officer

The Recruitment Co; Belfast City District; On-site; GBP 16,000 - 23,000; Full time

Job summary

The Recruitment Co is recruiting a Housing Officer (Band 4) for a public sector organisation in Belfast. The role focuses on delivering high-quality customer service, managing enquiries, and supporting housing services through strong administrative practices.

The successful candidate will bring 1–5 years’ admin or customer service experience, excellent communication, and solid IT skills (databases and Microsoft Office). Monday–Friday work and a competitive hourly rate apply.

Qualifications

• 1-5 years’ administrative and/or customer service experience.
• Excellent written and verbal communication skills.
• A professional and compassionate approach to customer service.
• The ability to work independently and manage competing priorities.
• Good IT skills, including experience using databases and Microsoft Office applications.
• Strong organisational skills and attention to detail.

Responsibilities

• Answer and manage customer enquiries through a telephony system.
• Triage and allocate work using internal systems.
• Monitor and manage shared inboxes.
• Draft written correspondence and responses to customer enquiries and complaints.
• Maintain accurate records, databases and case information.
• Contact customers to gather information and support assessments.
• Monitor performance measures and ensure information is recorded accurately.
• Provide administrative support and assist with additional duties as required.

Skills

Administrative experience

Customer service

Communication skills

IT skills

Microsoft Office

Attention to detail

Tools

Databases

Microsoft Office

Job description

We are currently recruiting for a Housing Officer (Band 4) on behalf of a public sector organisation. This is an excellent opportunity for an experienced administrator with strong customer service and communication skills to join a busy team supporting housing services.

Key Responsibilities

• Answer and manage customer enquiries through a telephony system.
• Triage and allocate work using internal systems.
• Monitor and manage shared inboxes.
• Draft written correspondence and responses to customer enquiries and complaints.
• Maintain accurate records, databases and case information.
• Contact customers to gather information and support assessments.
• Monitor performance measures and ensure information is recorded accurately.
• Provide administrative support and assist with additional duties as required.

About You

The successful candidate will demonstrate:

• Strong administrative experience.
• Excellent written and verbal communication skills.
• A professional and compassionate approach to customer service.
• The ability to work independently and manage competing priorities.
• Good IT skills, including experience using databases and Microsoft Office applications.
• Strong organisational skills and attention to detail.

Requirements

• 1-5 years’ administrative and/or customer service experience.
• Ability to work accurately and efficiently in a fast-paced environment.
• Basic Access NI clearance will be required.
• Competitive hourly rate of £14.35.
• Monday to Friday working hours.
• 23 days annual leave plus public holidays (pro rata).
• Valuable experience within a respected public sector environment.

If you are a motivated administrator with a passion for delivering excellent customer service, we’d love to hear from you.