Optics Store Lead: Customer Experience & Clinic Ops

Boots Group; Bolton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development opportunities

Enhanced leave pay

Flexible benefits scheme

Employee assistance programme

Job summary

Boots Opticians in Bolton seeks an Assistant Manager to lead a diverse team, delivering an exemplary customer journey while collaborating with the Store Manager on commercial plans. You’ll handle store operations, customer service and clinical tasks such as patient pre-screening, dispensing and accuracy checks, and will manage rotas and performance reviews to develop staff.

We offer industry training and leadership development opportunities to help you build a career within Boots Opticians and

Qualifications

• Experience working in a customer facing role.
• Desire to learn.
• Led or coached a team.

Responsibilities

• Deliver excellent customer service and support store operations.
• Involve clinical activities including patient pre-screening, dispensing, and accuracy checks.
• Lead and develop the team, manage rotas and performance.

Skills

Customer service

Team leadership

Desire to learn

Job description

Boots Opticians in Bolton seeks an Assistant Manager to lead a diverse team, delivering an exemplary customer journey while collaborating with the Store Manager on commercial plans. You’ll handle store operations, customer service and clinical tasks such as patient pre-screening, dispensing and accuracy checks, and will manage rotas and performance reviews to develop staff.

We offer industry training and leadership development opportunities to help you build a career within Boots Opticians and