Optics Retail Team Leader – KPI-Driven Coaching

Specsavers; Rustington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full-time hours

Bonus scheme

Pension enrollment

Specsavers Perks portal

Job summary

Specsavers in the United Kingdom is seeking a Retail Supervisor to support store directors in day-to-day operations, supervise and coach staff, and drive high customer service standards and technical excellence. The role focuses on achieving targets and using KPIs to boost sales and profitability.

You will contribute to a warm, friendly store environment and staff development, with prior optics experience considered essential for success in this role.

Qualifications

• Experience in a fast-paced customer service environment.
• Experience in optics or optical retail.
• Basic knowledge of optical terminology.

Responsibilities

• Supervise, coach and motivate staff to deliver excellent customer service and technical standards.
• Use KPIs to increase sales, minimise costs and maximise profits.
• Support store directors in the effective running of the store.

Skills

Staff coaching

Customer service

Optical terminology

Job description

Specsavers in the United Kingdom is seeking a Retail Supervisor to support store directors in day-to-day operations, supervise and coach staff, and drive high customer service standards and technical excellence. The role focuses on achieving targets and using KPIs to boost sales and profitability.

You will contribute to a warm, friendly store environment and staff development, with prior optics experience considered essential for success in this role.