Optical Team Lead: Lead, Grow & Deliver Customer Care

Specsavers; Shirley; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Specsavers Perks

Headspace app subscription

Eyecare and hearcare discounts

Birthday paid day off

Enhanced family leave

Company sick pay

WeCare employee support service

Job summary

Specsavers in Shirley, UK, is seeking a Supervisor to lead a busy team and deliver outstanding customer care. The role focuses on supporting eyecare and hearcare services, training and coaching colleagues, and keeping the store running smoothly.

You will contribute to a customer-first culture and help colleagues grow professionally. The position is full-time (39 hours per week), offering a salary of £27,000 per year with a probationary period and various employee benefits.

Qualifications

• Previous optical experience is essential.
• Confident and effective communicator who can build strong relationships with customers and colleagues.
• Excellent attention to detail.
• Flexible and adaptable, with the ability to thrive in a busy environment.
• A passionate people person with a genuine commitment to delivering outstanding customer service.
• Well organised, with strong time management skills.
• Hard-working, proactive, and able to lead by example.

Responsibilities

• Lead by example to deliver excellent customer care and service.
• Support and coach team members to develop skills and confidence.
• Ensure smooth store operations and high-quality eyecare and hearcare services.
• Build strong relationships with customers and colleagues to foster a positive store culture.
• Contribute to training and development within the store.

Skills

Communication

Customer service

Leadership

Time management

Job description

Specsavers in Shirley, UK, is seeking a Supervisor to lead a busy team and deliver outstanding customer care. The role focuses on supporting eyecare and hearcare services, training and coaching colleagues, and keeping the store running smoothly.

You will contribute to a customer-first culture and help colleagues grow professionally. The position is full-time (39 hours per week), offering a salary of £27,000 per year with a probationary period and various employee benefits.