Store Manager | Lead Optical & Audiology Team

Specsavers; Kingswood; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Employer pension contributions

Specsavers Perks

WeCare employee support service

Headspace subscription

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave and sick pay

Medical and dental benefits after 1 yr

Job summary

Kingswood Specsavers is looking for a Store Manager who can lead a busy team and deliver exceptional customer care. You will oversee day-to-day store operations, drive performance, and support colleagues to grow their skills while championing a customer-first mindset.

The role offers full-time hours with weekends, a strong development focus, and a package including pension auto-enrollment, Specsavers Perks, WeCare, Headspace, and staff discounts.

Qualifications

• Previous experience working in optics and managing a team is essential.
• A confident and effective communicator who can build strong relationships with customers and colleagues.
• Excellent attention to detail.
• Flexible and adaptable, with the ability to thrive in a busy environment.
• A passionate people person with a genuine commitment to delivering outstanding customer service.
• Well organised, with strong time management skills.
• Hard-working, proactive, and able to lead by example.
• Strong leadership skills, with the ability to motivate, coach, and develop a high-performing team.
• Commercially aware, with experience of driving performance and achieving business targets.
• Confident in managing day-to-day store operations, ensuring high standards are maintained at all times.
• Able to make decisions effectively and solve problems in a fast-paced retail environment.
• Committed to creating a positive and inclusive team culture.
• Dedicated to delivering an exceptional patient and customer experience.

Responsibilities

• Lead by example and champion a customer-first mindset.
• Keep the store and team running smoothly at all times.
• Grow team skills and take ownership of responsibilities.
• Drive performance and achieve business targets in a busy retail environment.
• Foster a positive, inclusive team culture and deliver an exceptional patient experience.

Skills

Team leadership

Customer service

Communication

Attention to detail

Time management

Problem solving

Flexibility

Operational excellence

Job description

Kingswood Specsavers is looking for a Store Manager who can lead a busy team and deliver exceptional customer care. You will oversee day-to-day store operations, drive performance, and support colleagues to grow their skills while championing a customer-first mindset.

The role offers full-time hours with weekends, a strong development focus, and a package including pension auto-enrollment, Specsavers Perks, WeCare, Headspace, and staff discounts.