Optics Retail Assistant — Eye Care & Customer Service

Boots; Coventry; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you &

Job summary

Boots Opticians in Coventry is seeking a Retail Assistant to join our store team. You’ll be the first and last point of contact for customers, helping them choose eyewear and services while developing through the Step Into Optics training.

You will learn through workshops and hands-on experience, supporting dispensing, pre-screening and aftercare tasks, with a focus on excellent customer service and store standards.

Qualifications

• Passion for customer care and service.
• Desire to learn and develop new skills.
• Experience in retail or clinical environment is a plus.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks related to dispensing prescriptions.
• Maintain shop floor standards and customer-ready presentation.

Skills

Customer care

Willingness to learn

Job description

Boots Opticians in Coventry is seeking a Retail Assistant to join our store team. You’ll be the first and last point of contact for customers, helping them choose eyewear and services while developing through the Step Into Optics training.

You will learn through workshops and hands-on experience, supporting dispensing, pre-screening and aftercare tasks, with a focus on excellent customer service and store standards.