Optical Retail Associate: Frames, Tech & Bonuses

Vision Express; Birmingham; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

£350 towards frames or designer Sungl

33 days holiday + buy/sell

Family & friends discounts + free eye

Employee wellbeing support

OneSight Foundation

Job summary

Vision Express in Birmingham is hiring a Retail Optical Assistant to deliver confident customer service, offer product advice, and help customers choose frames and lenses for everyday wear and style.

You will support pre-screening eye tests with the latest optical technology, assist with fittings and minor repairs, and help keep the store running smoothly. The role includes generous holiday entitlement, staff discounts, and opportunities to grow within the EssilorLuxottica group.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and fashion, comfortable with digital tools.
• Positive team player with can-do attitude.
• Strong listening and needs-based selling skills.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests with the latest optical tech.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Communication

Team player

Digital tools

Job description

Vision Express in Birmingham is hiring a Retail Optical Assistant to deliver confident customer service, offer product advice, and help customers choose frames and lenses for everyday wear and style.

You will support pre-screening eye tests with the latest optical technology, assist with fittings and minor repairs, and help keep the store running smoothly. The role includes generous holiday entitlement, staff discounts, and opportunities to grow within the EssilorLuxottica group.