Optical Branch Manager - Lead Growth & Customer Excellence

Artemis Clarke Ltd; Christchurch; Vor Ort; GBP 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Staff discount

Bonus scheme

Learning Academy

Gym/Club memberships

Life cover 2x salary

Zusammenfassung

Artemis Clarke Ltd in Christchurch is seeking an experienced Dispensing Optician to join as Branch Manager, leading a small optical team and driving branch performance. The role is full-time and includes Saturday working, with a family-owned ethos that values people.

You will oversee daily operations, develop sales strategies to hit targets, manage and train staff, coordinate shifts, maintain stock levels and ensure excellent customer service while staying compliant with company policies and

Qualifikationen

• Qualified Dispensing Optician, fully registered with the GOC.
• Experience in Branch Manager or senior optical leadership role.
• Strong commercial awareness to drive branch performance.
• Excellent leadership and people management skills.

Aufgaben

• Oversee daily operations and management of the optical branch.
• Ensure high levels of customer service and satisfaction.
• Develop and implement sales strategies to achieve branch targets.
• Manage and train a team of optical staff.
• Schedule and coordinate staff shifts and assignments.
• Monitor and maintain inventory levels.
• Handle customer complaints or concerns in a professional manner.
• Ensure adherence to company policies, procedures, and industry regulations.
• Generate sales reports and analyse data to identify areas for improvement.
• Collaborate with other branches and departments to optimise overall business performance.

Kenntnisse

Leadership

People management

Customer service

Sales strategy

Communication

Ausbildung

GOC registered Dispensing Optician

Jobbeschreibung

Artemis Clarke Ltd in Christchurch is seeking an experienced Dispensing Optician to join as Branch Manager, leading a small optical team and driving branch performance. The role is full-time and includes Saturday working, with a family-owned ethos that values people.

You will oversee daily operations, develop sales strategies to hit targets, manage and train staff, coordinate shifts, maintain stock levels and ensure excellent customer service while staying compliant with company policies and